Customer Relationship Manager
Job Description
Title: Customer Relationship Manager
Company Name: AKS Khan Pharmaceuticals Limited
Vacancy: --
Age: at most 35 years
Location: Dhaka
Maximum Salary: Negotiable
Experience:
∎ At least 4 years
∎ The applicants should have experience in the following business area(s):Retail Store, Pharmaceutical/Medicine Companies, Diagnostic Centre, Chain shop, Healthcare Startup
Published: 17 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at most 35 years
Responsibilities & Context:
∎ Collaborate with sales and retail teams to source customer-focused offers and translate them into effective marketing campaigns.
∎ Drive loyalty programs and engagement plans for loyalty cardholders, enhancing their journey and maximizing long-term value.
∎ Develop and execute monthly promotional activities and campaigns tailored to retail seasons, health awareness, and customer segments.
∎ Regularly monitor Customer Lifetime Value (CLV), track behavioral patterns, and deploy initiatives to prevent churn.
∎ Identify opportunities to increase Average Revenue Per User (ARPU) through cross-promotion and relevant health-based offerings.
∎ Build a connected experience between Pharmacy and Diagnostic businesses, ensuring brand consistency and customer satisfaction.
∎ Support marketing communication with targeted messaging to specific customer segments, reinforcing the brand's voice of care and reliability.
∎ Ensure CRM efforts contribute to a positive, trustworthy, and valued brand image through meaningful and customer-friendly initiatives.
∎ Collaborate with sales and retail teams to source customer-focused offers and translate them into effective marketing campaigns.
∎ Drive loyalty programs and engagement plans for loyalty cardholders, enhancing their journey and maximizing long-term value.
∎ Develop and execute monthly promotional activities and campaigns tailored to retail seasons, health awareness, and customer segments.
∎ Regularly monitor Customer Lifetime Value (CLV), track behavioral patterns, and deploy initiatives to prevent churn.
∎ Identify opportunities to increase Average Revenue Per User (ARPU) through cross-promotion and relevant health-based offerings.
∎ Build a connected experience between Pharmacy and Diagnostic businesses, ensuring brand consistency and customer satisfaction.
∎ Support marketing communication with targeted messaging to specific customer segments, reinforcing the brand's voice of care and reliability.
∎ Ensure CRM efforts contribute to a positive, trustworthy, and valued brand image through meaningful and customer-friendly initiatives.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Leave Encashment
∎ Leave Encashment
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ AKS Khan Pharmaceuticals Limited
∎ Rupayan Prime, House-2, Road-7, Dhanmondi R/A, Dhaka-1205, Bangladesh
∎ https://akskhanpharma.com/
∎ AKPL is building Bangladesh’ largest network of pharmacies and diagnostic clinics, already serving over 200,000 patients every month, and with the ambition to serve every corner of Bangladesh.
AKS Pharmacy: Quality Medicine For All.
With pharmacy locations in the heart of the community, a dedicated pharmacist available on-site, and technology to support follow-up care, we prioritize providing expert consultation guidance, and verified safe medicines. We collaborate with pharmaceutical leaders to ensure direct sourcing of top-quality medicines. Our one-stop model pharmacies are equipped with cutting-edge technology for diagnostics and supporting patients with chronic conditions. Our loyalty program has tailored offers for new families, diabetics, heart disease sufferers and many other patient needs. Our commitment is clear: to convenience, quality, pharmacies for all.
AKS Healthcare: our walk-in diagnostic clinics offer a one-stop service of doctors, specialists, diagnostics and disease management support. We leverage technology to provide better care, with an electronic medical record (EMR) system supporting medication adherence and condition management - and AI-assist devices for enhanced decision-making. We prioritize inclusivity by featuring female doctors, care coordinators, pharmacists, and female-relevant medical services. We also support elderly care, with home health services and accessible spaces for all.
Join AKPL to provide high-tech, high-quality, high-reach healthcare to every corner of Bangladesh.
Address::
∎ Rupayan Prime, House-2, Road-7, Dhanmondi R/A, Dhaka-1205, Bangladesh
∎ https://akskhanpharma.com/
∎ AKPL is building Bangladesh’ largest network of pharmacies and diagnostic clinics, already serving over 200,000 patients every month, and with the ambition to serve every corner of Bangladesh.AKS Pharmacy: Quality Medicine For All.With pharmacy locations in the heart of the community, a dedicated pharmacist available on-site, and technology to support follow-up care, we prioritize providing expert consultation guidance, and verified safe medicines. We collaborate with pharmaceutical leaders to ensure direct sourcing of top-quality medicines. Our one-stop model pharmacies are equipped with cutting-edge technology for diagnostics and supporting patients with chronic conditions. Our loyalty program has tailored offers for new families, diabetics, heart disease sufferers and many other patient needs. Our commitment is clear: to convenience, quality, pharmacies for all.AKS Healthcare: our walk-in diagnostic clinics offer a one-stop service of doctors, specialists, diagnostics and disease management support. We leverage technology to provide better care, with an electronic medical record (EMR) system supporting medication adherence and condition management - and AI-assist devices for enhanced decision-making. We prioritize inclusivity by featuring female doctors, care coordinators, pharmacists, and female-relevant medical services. We also support elderly care, with home health services and accessible spaces for all.Join AKPL to provide high-tech, high-quality, high-reach healthcare to every corner of Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 May 2025
Category: Customer Support/Call Centre
