Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: ACI Motors Limited

Vacancy: --

Age: 24 to 32 years

Location: Dhaka (Tejgaon)

Minimum Salary: Negotiable

Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.

Published: 6 Jun 2024

Education:
∎ Minimum graduation in any discipline.
∎ Having relevant work experience in handling customers through offline & online will get preference.
∎ Minimum graduation in any discipline.
∎ Having relevant work experience in handling customers through offline & online will get preference.

Requirements:

Additional Requirements:
∎ Age 24 to 32 years
∎ Good at Ms-Office Suite (Ms-Word, Ms-Excel & Ms-PowerPoint).
∎ Good knowledge on social media platform management.
∎ Ability to work independently and as a part of a team.
∎ Be able to cope with pressure & work environment.
∎ Strong communication & negotiation skills.
∎ Good at Ms-Office Suite (Ms-Word, Ms-Excel & Ms-PowerPoint).
∎ Good knowledge on social media platform management.
∎ Ability to work independently and as a part of a team.
∎ Be able to cope with pressure & work environment.
∎ Strong communication & negotiation skills.

Responsibilities & Context:
∎ Handle and respond to customer queries promptly and professionally through various channels, including social media, email, and phone.
∎ Provide product and service-related information to customers to ensure they have a clear understanding of the offerings.
∎ Provide personalized and tailored responses to address customer concerns as instructed.
∎ Collaborate with sales team to understand customer needs and align responses accordingly to increase lead conversion rates.
∎ Create and maintain a database of corporate customers with detailed profiles, including preferences, purchase history, and communication preferences.
∎ Gather and analyze customer feedback to identify areas of improvement and customer pain points.
∎ Generate reports and analyze customer data to track customer satisfaction, lead conversion rates, and other key performance metrics.
∎ Weekly report preparation & presentation to supervisor to ensure transparency of work.
∎ Job Context
∎ ACI Motors Limited is one of the most growing concerns of ACI Limited. We've Agri Machineries (Tractor, Harvester, Power Tiller, Diesel Engine, Rice Transplanter & Water Pump), Automobiles (Yamaha Motorcycles), Infrastructural Equipment (Kobelco, Case, Lovol & Ajax), Tire (CEAT), Commercial Vehicles (Foton) & Diesel Generator (YorPower, Himoinsa & Wechai) etc. in our product line.
∎ To continue the business growth and sustainability, we are looking for suitable job incumbent who will plays a vital role in maintaining a positive and loyal customer relationship as well as contributes significantly to the growth and success of ACI Power Solution.
∎ Job Responsibilities
∎ Handle and respond to customer queries promptly and professionally through various channels, including social media, email, and phone.
∎ Provide product and service-related information to customers to ensure they have a clear understanding of the offerings.
∎ Provide personalized and tailored responses to address customer concerns as instructed.
∎ Collaborate with sales team to understand customer needs and align responses accordingly to increase lead conversion rates.
∎ Create and maintain a database of corporate customers with detailed profiles, including preferences, purchase history, and communication preferences.
∎ Gather and analyze customer feedback to identify areas of improvement and customer pain points.
∎ Generate reports and analyze customer data to track customer satisfaction, lead conversion rates, and other key performance metrics.
∎ Weekly report preparation & presentation to supervisor to ensure transparency of work.

Compensation & Other Benefits:
∎ Competitive Salary & Other Benefits.
∎ Performance Driven Career Path.
∎ Excellent Working Environment.
∎ Competitive Salary & Other Benefits.
∎ Performance Driven Career Path.
∎ Excellent Working Environment.

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Dhaka (Tejgaon)

Company Information:
∎ ACI Motors Limited

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Jun 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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