Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Bangladesh Eye Hospital & Institute Ltd.

Vacancy: 4

Age: 22 to 28 years

Location: Dhaka (Dhanmondi 27)

Minimum Salary: Tk. 13000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Hospital, Group of Companies, Diagnostic Centre

Published: 22 Apr 2025

Education:
∎ Masters degree in any discipline

Requirements:

Additional Requirements:
∎ Age 22 to 28 years
∎ Candidates experienced from health sector will get preference.

Responsibilities & Context:
∎ Receive patients with joyfully.
∎ Make appointment and do needful for the registration on the ERP as per Consultants schedule.
∎ Take the money as consultancy / investigation fees from patients and return the rest of the money.
∎ Maintain serial of the patient's file.
∎ Give movement of the patient's file.
∎ Inform Doctor's Assistant about receiving files.
∎ Answer the patient's query and give the right information.
∎ Submitting the total received money from patients to the accounts department after completing the duties.
∎ Hand over the task to next shift colleagues who will have on duty.
∎ Any other tasks assigned by management.
∎ Office Hour: 8:00AM To 3:00PM or 3:00PM To 10:00PM (Shifting duty)

Compensation & Other Benefits:
∎ Over time allowance, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Dhanmondi 27)

Company Information:
∎ Bangladesh Eye Hospital & Institute Ltd.
∎ 78, Satmasjid Road (Road # 27), Dhanmondi, Dhaka. Contact: 09666787878

Address::
∎ 78, Satmasjid Road (Road # 27), Dhanmondi, Dhaka. Contact: 09666787878

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 May 2025

Category: Customer Support/Call Centre