Customer Relationship Officer (Night Shift)

Job Description

Title: Customer Relationship Officer (Night Shift)

Company Name: Ignite Tech Solutions

Vacancy: 25

Age: 18 to 30 years

Location: Dhaka (Mirpur)

Salary: Tk. 18000 - 25000 (Monthly)

Published: 18 Dec 2024

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ You will be under 6 months of probation period contract.
∎ The increment will be given based on performance.
∎ You can be our full-time member if you are a good performer.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Previous experience in a customer support role
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively
∎ You will be under 6 months of probation period contract.
∎ The increment will be given based on performance.
∎ You can be our full-time member if you are a good performer.
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions.
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets
∎ Previous experience in a customer support role
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays, Performance bonus, Tour allowance, Over time allowance, Medical allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Salary will be provided on time guaranteed.
∎ Highly attractive Sales Bonus.
∎ Exclusive training will be provided for free.
∎ Experienced Executives have an opportunity to become a Team Leader & Sales Manager.
∎ Find an innovative career and assemble yourself as an asset for the country to build our economy.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Mirpur)

Job Highlights:
∎ Are you looking for Job while studying? if yes, this is for you
∎ DON'T APPLY IF YOU CANNOT SPEAK ENGLISH FLUENTLY
∎ Office Hours: Monday - Friday | 8:00PM to 5:00AM (NIGHT SHIFT)
∎ Don't Apply if you cannot work at Night Shift.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email hireme@ignitebpo.biz or Email your CV from My Bdjobs account

Company Information:
∎ Ignite Tech Solutions
∎ House/Flat # 06, Block # KA, Section # 06, Mirpur Main Road, Mirpur, Dhaka-1216.
∎ Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.

Address::
∎ House/Flat # 06, Block # KA, Section # 06, Mirpur Main Road, Mirpur, Dhaka-1216.
∎ Ignite Tech Solutions is one of the biggest names in the South Asian BPO industry located in Dhaka, Bangladesh. We are a leading Call Center and Business Process Outsourcing (BPO) service provider, empowering clients across the world to accomplish their company objectives by establishing a strong communication system. Our wide-ranging IT offerings help them to transform their business and boost their operational efficiencies.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 17 Jan 2025

Category: Customer Support/Call Centre