Customer Service Agent - Digital
Job Description
Title: Customer Service Agent - Digital
Company Name: Daraz Bangladesh Limited.
Vacancy: 60
Job Location: Dhaka (Tejgaon)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Bachelors/Honors running students who can manage office hours may apply.
∎ Strong communication skills both in English & Bangla
∎ Should have typing speed 30 words per minute.
∎ Should have computer literacy & MS Office.
∎ Should have the ability to work under pressure.
∎ Skills Required: Customer Service, Good Communication Skills, must have good,typing speed (Both Bangla & English), Professional English Writing.
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Context:
∎ Candidates should have the mindset to work on roster basis.
∎ 6 days a week & 9 Hours shift.
Job Responsibilities:
∎ Provide quality service to the customers over Live Chat.
∎ Capture customer insights and escalate issues to other internal departments.
∎ Maintain targeted KPI on a regular basis.
∎ Maintain high standard of service quality as per the requirement of the organization.
Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
Salary:
∎ Tk. 14000 - 15000 (Monthly)
∎ As per company policy.
Compensation & Other Benefits:
∎ Contract Extension is possible upon performance & requirement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 12 Apr 2023
Company Information:
∎ 13 Mar 2023
∎ Daraz Bangladesh Limited.
∎ Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka
∎ Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
∎ Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations - Daraz Express (known as DEX) - to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.
Category: Customer Support/Call Centre
: Candidates who have good proficiency in English are requested to apply only.
Source: bdjobs.com
Deadline Expired on 12th Apr 2023
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