Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: Milvik Bangladesh Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Customer Interaction:
∎ • Need to handle high volume incoming calls coming to Helpline.
∎ • Assist customers with inquiries, complaints, product information, and issue resolution and ensuring that customers feel supported and valued.
∎ • Provide clear and accurate information regarding company products and services.
∎ Problem Resolution:
∎ • Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
∎ • Investigate and resolve customer complaints or issues in a timely and satisfactory manner.
∎ • Refer unresolved customer grievances to designated persons for further investigation.
∎ • Report from time to time to the team leader for complicated issues.
∎ Product Knowledge:
∎ • Stay up to date on company products, services, and promotions to provide accurate
∎ information to customers.
∎ • Educate customers about product features and benefits.
∎ Other skills:
∎ • Need to have convincing skills such as for Customer Retention.
∎ • Seize opportunities to upsell products when they arise.
∎ • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
∎ • Good knowledge of computers and MS-Office for report-making purposes.
∎ Documentation:
∎ • Maintain accurate and detailed records of customer interactions and transactions.
∎ Feedback and Improvement:
∎ • Gather and relay customer feedback to the appropriate teams for product and service
∎ improvement.
∎ • Suggest process enhancements to enhance the overall customer experience.
∎ Compliance:
∎ • Ensure adherence to company policies, procedures, and compliance guidelines.
∎ • Maintain customer confidentiality and data security.
∎ Teamwork:
∎ • Collaborate with team members to meet team goals and targets.
∎ • Provide support to colleagues when needed.

Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Performance bonus, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 29 Dec 2023

Company Information:
∎ 29 Nov 2023
∎ Milvik Bangladesh Ltd.
∎ Business : Milvik (brand name BIMA Mobile) is a worlds leading micro-insurance & health mobile tech player from Sweden. We operate in 14 emerging markets across Asia Pacific, Africa and Latin America, with 30 Million subscribers registered to date. We launched operation in Bangladesh in 2012 and has successfully expanded by partnering with Robi and leading MFIs. Milvik has been featured in The Economist, Wired, Financial Times and The Guardian and has won several awards including the MasterCard Foundation Global Prize and the FT Transformation Business Award. We are looking for a talented, intelligent and adventurous individual who thrives in a fast-paced environment.

For More: Local website: & Global Website

Note: Please apply only through bdjobs. Don`t send your CV to our global e-mail id.

Category: Customer Support/Call Centre



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