Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: CHICKNES PAY & POULTRY PVT LIMITED.

Vacancy: 20

Age: 18 to 35 years

Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Poultry

Published: 5 May 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 18 to 35 years
∎ 1 - 2 years in customer service.
∎ Strong verbal and written communication skills in both Bengali and English.
∎ Excellent customer handling and problem-solving abilities.
∎ Proficiency in MS Word, MS Excel, CRM software, and email communication.
∎ Experience using online chat, call center software, and social media platforms.
∎ Ability to work efficiently under pressure.
∎ Strong teamwork and interpersonal skills.
∎ A commitment to delivering exceptional customer service.
∎ The applicant must have a laptop and an Android phone.
∎ 1 - 2 years in customer service.
∎ Strong verbal and written communication skills in both Bengali and English.
∎ Excellent customer handling and problem-solving abilities.
∎ Proficiency in MS Word, MS Excel, CRM software, and email communication.
∎ Experience using online chat, call center software, and social media platforms.
∎ Ability to work efficiently under pressure.
∎ Strong teamwork and interpersonal skills.
∎ A commitment to delivering exceptional customer service.
∎ The applicant must have a laptop and an Android phone.

Responsibilities & Context:
∎ Provide appropriate assistance to customers based on their needs.
∎ Identify issues, provide information, and escalate when necessary.
∎ Respond to customer inquiries via phone calls and online chat promptly and efficiently.
∎ Process customer orders, forms, and other relevant data.
∎ Ensure appropriate follow-up on customer calls and messages.
∎ Maintain professional communication via email, phone, and other channels.
∎ Build relationships with potential new customers and assist in lead generation.
∎ Accurately store customer information in the database.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Collaborate effectively with team members to enhance service quality.
∎ Continuously work on service improvement to ensure customer satisfaction.
∎ Build long-term relationships with customers and maintain a positive brand image.
∎ Job Type: Full-Time (Shift-based, including night shifts when required).
∎ Responsibilities:
∎ Customer Support & Service:
∎ Provide appropriate assistance to customers based on their needs.
∎ Identify issues, provide information, and escalate when necessary.
∎ Respond to customer inquiries via phone calls and online chat promptly and efficiently.
∎ Process customer orders, forms, and other relevant data.
∎ Follow-Up & Communication:
∎ Ensure appropriate follow-up on customer calls and messages.
∎ Maintain professional communication via email, phone, and other channels.
∎ Build relationships with potential new customers and assist in lead generation.
∎ Data Entry & Reporting:
∎ Accurately store customer information in the database.
∎ Prepare and submit daily, weekly, and monthly reports to senior management.
∎ Service Improvement & Teamwork:
∎ Collaborate effectively with team members to enhance service quality.
∎ Continuously work on service improvement to ensure customer satisfaction.
∎ Build long-term relationships with customers and maintain a positive brand image.

Compensation & Other Benefits:
∎ Weekly holiday.
∎ Festival bonuses.
∎ Weekly holiday.
∎ Festival bonuses.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Apply Procedure:

Hard Copy:
∎ Apply Url: https://jobs.chicknes.com/

Company Information:
∎ CHICKNES PAY & POULTRY PVT LIMITED.
∎ DHAKA
∎ https://jobs.chicknes.com/

Address::
∎ DHAKA
∎ https://jobs.chicknes.com/

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 4 Jun 2025

Category: Customer Support/Call Centre