Customer Service Executive - Contact Center
Job Description
Title: Customer Service Executive - Contact Center
Company Name: ONE Bank PLC
Vacancy: 06
Location: Dhaka
Minimum Salary: Tk. 22000 (Monthly)
Experience:
∎ At least 1 year
∎ Freshers are also encouraged to apply.
Published: 30 Apr 2025
Education:
∎ Must be Graduated from any reputed University/ Institutions.
Requirements:
Additional Requirements:
∎ Age 21 to 30 years.
∎ Superior listening, verbal, and written communication skills.
∎ Ability to handle stressful situation appropriately.
∎ Good knowledge on Microsoft word & Excel.
∎ Ability to work under pressure & shifting duty.
∎ Ability to speak multiple languages, especially Bengali & English.
∎ Strong time management and organizational skills.
∎ Ability to handle different types of Banking software.
Responsibilities & Context:
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Provide information about products and services.
∎ Meet personal targets and work towards meeting team targets.
∎ Maintain records of the Customers Query, Request & Complaints and analyze the data.
∎ Take part in training and other learning opportunities to expand knowledge of Banking Product & Services.
∎ Up sell products and services.
∎ Try to achieve monthly maximum KPI score.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Job Highlights:
∎ We are looking for Customer Service Executive for our Contact Center. Have to answer incoming & outgoing calls from customers who want to know about his/her account, loan or card’s status, answer customer query, manage complaints and call queries.
Company Information:
∎ ONE Bank PLC
∎ HRC Bhaban, 46 Kawran Bazar, Dhaka-1215
∎ ONE Bank PLC was incorporated in May, 1999 With the Registrar of Joint Stock Companies under the Companies Act. 1994, as a commercial bank in the private sector.
The Bank is pledge-bound to serve the customers and the community with utmost dedication. The prime focus is on efficiency, transparency, precision and motivation with the spirit and conviction to excel as ONE Bank in both value and image.
The name `ONE Bank` is derived from the insight and long nourished feelings of the promoters to reach out to the people of all walks of life and progress together towards prosperity in a spirit of oneness.
Address::
∎ HRC Bhaban, 46 Kawran Bazar, Dhaka-1215
∎ ONE Bank PLC was incorporated in May, 1999 With the Registrar of Joint Stock Companies under the Companies Act. 1994, as a commercial bank in the private sector. The Bank is pledge-bound to serve the customers and the community with utmost dedication. The prime focus is on efficiency, transparency, precision and motivation with the spirit and conviction to excel as ONE Bank in both value and image. The name `ONE Bank` is derived from the insight and long nourished feelings of the promoters to reach out to the people of all walks of life and progress together towards prosperity in a spirit of oneness.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 May 2025
Category: Bank/Non-Bank Fin. Institution
