Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Doodle Inc.
Vacancy: 01
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer relationship, Customer Service
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Handling, Customer relationship, Customer Service, Sales Marketing
Job Responsibilities:
∎ Open and maintain customer accounts by recording account information
∎ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ Maintain financial accounts by processing customer adjustments
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs
∎ Prepare product or service reports by collecting and analyzing customer information
∎ Contribute to team effort by accomplishing related results as needed
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships of trust through open and interactive communicatio
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/team sales targets and call handling quotas
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Go the extra mile to engage customers
∎ Resolve customer complaints via phone, email, mail or social media
∎ Assist with placement of orders, refunds, or exchanges
∎ Advise on company information
∎ Answer questions about warranties or terms of sale
∎ Suggest solutions when a product malfunctions
∎ Inform customer of deals and promotions
∎ Work with customer service manager to ensure proper customer service is being delivered
∎ Compile reports on overall customer satisfaction
∎ Handle changes in policies or renewals
∎ Resolve customer complaints via phone, email, mail or social media
Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
∎ Proven customer support experience
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiar with CRM systems and practices
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Credit card, Medical allowance, Performance bonus, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per policy.
Application Deadline: March 24, 2020
Company Information:
∎ Doodle Inc.
∎ Address : House: 1047 (2nd Floor), Road: 45, DOHS, Mirpur-12, Dhaka-1216
∎ Web : www.doodlei.net
∎ Business : Doodle Inc. (The leading Web hosting, website development and Internet domain registrar company)
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 24th Mar 2020
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