Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: GO ON TRAVEL DESK

Vacancy: 20

Age: 23 to 30 years

Location: Dhaka (Dhaka Sadar)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service, Tour Operator, Immigration/Visa Processing
∎ Freshers are also encouraged to apply.

Published: 17 May 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 23 to 30 years
∎ Proven experience in customer service, tele sales, or visa consultancy (1–3 years preferred) also Freshers are encourage to apply .
∎ Fluent in Bengali and English (spoken and written). Hindi or other languages are a plus.
∎ Strong communication and interpersonal skills.
∎ Ability to work with international clients, especially from Bangladeshi communities.
∎ Knowledge of European visa processes is a strong advantage.
∎ Comfortable with CRM systems, Google Workspace, and online messaging platforms.

Responsibilities & Context:
∎ Respond to customer inquiries via phone, email, WhatsApp, and chat in a timely and professional manner.
∎ Explain and promote European work permit visa services to online clients from the Bangladeshi community worldwide.
∎ Convert incoming leads into successful sales using persuasive communication and deep knowledge of visa processes.
∎ Maintain accurate client records, including documentation and follow-upsidaisy with the internal visa processing team to ensure smooth application handling.
∎ Handle complaints or issues with empathy and a solution-oriented mindset.
∎ Stay up-to-date with visa requirements and policy changes in European countries.
∎ Job Title: Customer Service Executive – European Work Permit Visa Services
∎ Location: JCX Business Tower, Plot - 1136/A, Japan Street, Dhaka 1229, Bangladesh
∎ Key Responsibilities:
∎ Respond to customer inquiries via phone, email, WhatsApp, and chat in a timely and professional manner.
∎ Explain and promote European work permit visa services to online clients from the Bangladeshi community worldwide.
∎ Convert incoming leads into successful sales using persuasive communication and deep knowledge of visa processes.
∎ Maintain accurate client records, including documentation and follow-upsidaisy with the internal visa processing team to ensure smooth application handling.
∎ Handle complaints or issues with empathy and a solution-oriented mindset.
∎ Stay up-to-date with visa requirements and policy changes in European countries.

Skills & Expertise:

Compensation & Other Benefits:
∎ Competitive salary + performance-based commission Training on visa procedures and customer handling Opportunities for growth in a rapidly expanding travel services company Supportive and multicultural work environment

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Dhaka Sadar)

Job Highlights:
∎ Type: Full-time
∎ Education: Minimum Bachelor
∎ Industry: Travel, Visa Consultancy, Customer Service

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