Customer Service Executive (In-Store & Online)

Job Description

Title: Customer Service Executive (In-Store & Online)

Company Name: Nutrition Depot

Vacancy: 1

Age: 22 to 30 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Wholesale, Retail Store, Call Center, Departmental store, Food (Packaged), Healthcare/Lifestyle product
∎ Freshers are also encouraged to apply.

Published: 12 Mar 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 22 to 30 years

Responsibilities & Context:
∎ Serve customers both in-store and Online + Manage store functions.
∎ Answering queries, complaints or requests from existing and potential customers through calls and social media as like Facebook, Instagram
∎ Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
∎ Educate customers on supplements, fitness, nutrition, health & wellness
∎ Deal with complaints from customers in friendly manner
∎ Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
∎ Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
∎ Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
∎ Plan and oversee in-store promotional events or displays
∎ Prepare and control the store's budget aiming for minimum expenditure and efficiency
∎ Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
∎ Inspect the areas in the store and resolve any issues that might arise
∎ Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
∎ Keep abreast of market trends to determine the need for improvements in the store
∎ Analyze sales and revenue reports and make forecasts
∎ Generate weekly and monthly reports for management
∎ Ensure the store fulfils all legal health and safety guidelines
∎ Assist in developing content for ND BD's various fitness brands if and when required
∎ Job Context
∎ Serve customers both in-store and Online + Manage store functions.
∎
∎ Job Responsibilities
∎ Answering queries, complaints or requests from existing and potential customers through calls and social media as like Facebook, Instagram
∎ Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
∎ Educate customers on supplements, fitness, nutrition, health & wellness
∎ Deal with complaints from customers in friendly manner
∎ Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
∎ Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
∎ Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
∎ Plan and oversee in-store promotional events or displays
∎ Prepare and control the store's budget aiming for minimum expenditure and efficiency
∎ Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
∎ Inspect the areas in the store and resolve any issues that might arise
∎ Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
∎ Keep abreast of market trends to determine the need for improvements in the store
∎ Analyze sales and revenue reports and make forecasts
∎ Generate weekly and monthly reports for management
∎ Ensure the store fulfils all legal health and safety guidelines
∎ Assist in developing content for ND BD's various fitness brands if and when required

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Eid Bonus will be applicable after completing 1 year of employment.
∎ Sales Bonus - As per company policy
∎ Eid Bonus will be applicable after completing 1 year of employment.
∎ Sales Bonus - As per company policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Nutrition Depot
∎ UAE (Dubai) Market Complex Kamal Ataturk Avenue, Banani Dhaka, Bangladesh Postal Code: 1213
∎ Nutrition Depot is Asia’s leading distributor and retailer of high quality sports supplements. Nutrition Depot Asia operates in one of the fastest growing regions of the world for the sports nutrition industry servicing a marketplace of 600 million persons in South East Asia and 1.4 billion persons in China. Nutrition Depot Bangladesh is the authorised distributor & franchisee of Nutrition Depot Asia for Bangladesh market.

Nutrition Depot Bangladesh was formed to meet the increasing demand for certified high quality, effective, and, crucially, safe sports supplements in Bangladesh. We understand that the supplement industry is full of counterfeit products and we are here to correct that by distributing products diretly from world-class brands.

We are committed to promoting fitness lifestyle in Bangladesh by assisting our customers in achieving their fitness goals. By taking a consultative approach, we aim to provide quality education on nutrition, exercise and supplementation.

Address::
∎ UAE (Dubai) Market Complex Kamal Ataturk Avenue, Banani Dhaka, Bangladesh Postal Code: 1213
∎ Nutrition Depot is Asia’s leading distributor and retailer of high quality sports supplements. Nutrition Depot Asia operates in one of the fastest growing regions of the world for the sports nutrition industry servicing a marketplace of 600 million persons in South East Asia and 1.4 billion persons in China. Nutrition Depot Bangladesh is the authorised distributor & franchisee of Nutrition Depot Asia for Bangladesh market.Nutrition Depot Bangladesh was formed to meet the increasing demand for certified high quality, effective, and, crucially, safe sports supplements in Bangladesh. We understand that the supplement industry is full of counterfeit products and we are here to correct that by distributing products diretly from world-class brands.We are committed to promoting fitness lifestyle in Bangladesh by assisting our customers in achieving their fitness goals. By taking a consultative approach, we aim to provide quality education on nutrition, exercise and supplementation.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 11 Apr 2025

Category: Customer Support/Call Centre