Job Description

Title: Customer Service Executive

Company Name: Laam ltd

Vacancy: 4

Age: 18 to 35 years

Location: Dhaka (Mohammadpur)

Salary: Negotiable

Published: 17 Mar 2025

Education:
∎ HSC, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 35 years
∎ Must have good experience in product Upsales.
∎ At least 1 year
∎ The applicants should have experience in the following business area(s): E-commerce, F-commerce
∎ Must have good experience in product Upsales.
∎ At least 1 year
∎ The applicants should have experience in the following business area(s): E-commerce, F-commerce

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries. Collecting and analyze customer feedback.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing, them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Excellent communication skill and demonstrate good listening skills
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Providing proactive customer outreach.
∎ Must have experience in customer service, customer care, and online delivery (Logistic).
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries. Collecting and analyze customer feedback.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing, them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Excellent communication skill and demonstrate good listening skills
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Providing proactive customer outreach.
∎ Must have experience in customer service, customer care, and online delivery (Logistic).
∎ Business: Consumer Foods
∎ Skills & Expertise: Computer skill, Google Sheets (Excel), Online Customer Service, Good communication skills.
∎ Contact Address:
∎ Current Location: House No: 02, Road No: 09, Block: B, Chandrima Model Town -1207, Dhaka (Stay for 02 months)
∎ ***Permanent Location- H-51, Road No-13, Uttara-10 Sector, Dhaka 1230. (June-2025)
∎ Mobile: 01300-060269
∎ Apply for the job at the following email address: laamhrdltd@gmail.com
∎ Salary: Negotiable
∎ Incentive: Incentives will be given based on performance.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Mohammadpur)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email laamhrdltd@gmail.com or Email your CV from My Bdjobs account

Company Information:
∎ Laam ltd
∎ House 2,Road 9,Block B,Chandrima Model Twon,Dhaka Uddan,Mohammadpur

Address::
∎ House 2,Road 9,Block B,Chandrima Model Twon,Dhaka Uddan,Mohammadpur

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Apr 2025

Category: Customer Support/Call Centre