Job Description

Title: Customer Service Executive

Company Name: Mission Study Abroad

Vacancy: 05

Age: 22 to 30 years

Location: Dhaka (GULSHAN 1)

Salary: Tk. 12000 - 17000 (Monthly)

Published: 23 Apr 2025

Education:
∎ Bachelor/Honors, Higher Secondary

Requirements:

Additional Requirements:
∎ Age 22 to 30 years

Responsibilities & Context:
∎ Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
∎ Resolve customer complaints or issues with empathy and efficiency, escalating when necessary.
∎ Maintain accurate records of customer interactions and transactions using CRM systems.
∎ Provide detailed information about products or services, and guide customers through processes as needed.
∎ Follow up with customers to ensure their issues are resolved and their experience is satisfactory.
∎ Collaborate with internal departments (sales, operations, etc.) to ensure smooth customer service delivery.
∎ Stay updated on company policies, product updates, and service procedures.
∎ Maintain a positive, helpful, and professional attitude toward customers at all times.
∎ Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
∎ Resolve customer complaints or issues with empathy and efficiency, escalating when necessary.
∎ Maintain accurate records of customer interactions and transactions using CRM systems.
∎ Provide detailed information about products or services, and guide customers through processes as needed.
∎ Follow up with customers to ensure their issues are resolved and their experience is satisfactory.
∎ Collaborate with internal departments (sales, operations, etc.) to ensure smooth customer service delivery.
∎ Stay updated on company policies, product updates, and service procedures.
∎ Maintain a positive, helpful, and professional attitude toward customers at all times.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ Mission Study Abroad
∎ Corporate office: Block F, Road 12, Plot 22, Niketan, Gulshan 1 Dhaka Office: Fair plaza, Level-11, Room-2, Mirpur-1, Dhaka-1216. Rangpur Office: House:100/1, Thikadarpara Road, Becon Mor, Rangpur-5400.

Address::
∎ Corporate office: Block F, Road 12, Plot 22, Niketan, Gulshan 1 Dhaka Office: Fair plaza, Level-11, Room-2, Mirpur-1, Dhaka-1216. Rangpur Office: House:100/1, Thikadarpara Road, Becon Mor, Rangpur-5400.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 Apr 2025

Category: Customer Support/Call Centre