Education
Bachelor in any discipline from any reputed public/ private universities.
Skills Required
Additional Requirements
- Age At most 32 years
Freshers are encouraged to apply.
Candidates having experience in Customer Service, Customer Relationship Management (CRM), E-commerce, Retail, or the Agro-based/Food Industry will be given preference.
Excellent verbal and written communication skills in both Bangla and English.
Good telephone etiquette and customer-handling skills.
Basic computer proficiency, particularly in MS Word, MS Excel, and Google Sheets.
Familiarity with WhatsApp Business, Facebook Business Suite, and online order management systems will be an advantage.
Strong interpersonal, problem-solving, and coordination skills.Ability to manage multiple tasks and handle customer inquiries under pressure.
Positive attitude, patience, and a strong sense of responsibility.
Responsibilities & Context
Job Context
Paramount Agro Limited is looking for a proactive, customer-oriented, and responsible individual for the position of Customer Support Executive. The selected candidate will be responsible for handling customer inquiries, receiving and processing orders, addressing customer complaints, and ensuring a satisfactory customer experience.
Key Responsibilities
Handle customer inquiries through phone calls, WhatsApp, Facebook Messenger, email, and other communication channels.
Provide customers with accurate information regarding products, pricing, availability, promotional offers, and delivery schedules.
Receive, record, confirm, and follow up on customer orders.
Address customer complaints and queries professionally and ensure timely resolution in coordination with the concerned departments.
Maintain updated customer databases, order records, and follow-up information.
Coordinate with Sales, Inventory, Distribution, and Operations teams to ensure timely order processing and delivery.
Follow up with customers to collect feedback and assess their satisfaction with products and services.
Maintain positive relationships with existing customers and encourage repeat purchases.
Escalate unresolved or complex customer issues to the concerned supervisor or management.
Prepare and submit daily reports on customer inquiries, orders, complaints, and delivery status.
Job Other Benifits
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Others: As per company policy.