Customer Service Executive / Social Media Moderator

Job Description

Title: Customer Service Executive / Social Media Moderator

Company Name: Mimiz Collection's

Vacancy: 5

Age: 18 to 30 years

Location: Dhaka (Adabor, Mohammadpur)

Salary: Negotiable

Experience:
∎ At least 1 year

Published: 13 Apr 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Communicate with customers via phone.
∎ Response to all customer queries on social media platform (Inbox/comments) Managing large amounts of inbound and outbound calls in a timely manner.
∎ Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ Report back data of whole day work to admin on different platforms (Google Sheet, Doc, etc.)
∎ Typing speed (Both Bangla and English) should be fast and sound.
∎ Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
∎ We are looking for a Customer Service Executive having good verbal communication skills. Receive Phone calls, Client handle & ability to solve problem. 6 days in a week Working Hours: 10.00 am- 8.00 pm

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Adabor, Mohammadpur)

Company Information:
∎ Mimiz Collection's
∎ House-14, Road-12, Block-Kha, PC Culture Housing Society, Adabor, Dhaka

Address::
∎ House-14, Road-12, Block-Kha, PC Culture Housing Society, Adabor, Dhaka

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Apr 2025

Category: Customer Support/Call Centre