Customer Service Executive (Supply Chain)

Job Description

Title: Customer Service Executive (Supply Chain)

Company Name: Enroute International Limited

Vacancy: --

Location: Dhaka

Salary: Tk. 30000 - 35000 (Monthly)

Experience:
∎ 2 to 3 years

Published: 15 May 2025

Education:
∎ Bachelor/Honors, Masters, Bachelor of Commerce (BCom) in Supply Chain Management
∎ Graduation/post-graduation in any discipline, preferably in Supply Chain/Marketing.
∎ Graduation/post-graduation in any discipline, preferably in Supply Chain/Marketing.

Requirements:

Additional Requirements:
∎ Minimum 2-3years of working experience in relevant area
∎ Excellent communication and active listening skills
∎ Proactive and creative in issue resolution
∎ Skilled in CRM tools and technical troubleshooting
∎ Calm, patient, and customer-focused demeanor
∎ Effective time management and multitasking
∎ Committed to continuous learning and improvement
∎ Expertise in MS Office specially excel file/spread sheet
∎ Minimum 2-3years of working experience in relevant area
∎ Excellent communication and active listening skills
∎ Proactive and creative in issue resolution
∎ Skilled in CRM tools and technical troubleshooting
∎ Calm, patient, and customer-focused demeanor
∎ Effective time management and multitasking
∎ Committed to continuous learning and improvement
∎ Expertise in MS Office specially excel file/spread sheet

Responsibilities & Context:
∎ Managing customer inquiries and providing accurate information regarding customer order and product availability time to time.
∎ Following-up with customers and internal teams for balance to do for achieving monthly target
∎ Coordinating with customers about the promotions/offers/discounts etc.
∎ Generating sales leads to develop new customers
∎ Resolving customer complaints within the agreed service level agreements (SLAs).
∎ Recording and managing customer accounts through CRM systems.
∎ Conducting surveys to understand any required service improvement areas.
∎ Escalating unresolved issues such as customer return, credit notes, claim & warranty settlements to the appropriate internal teams.
∎ Assisting/encouraging customers on BCP(online order portal) order placement.
∎ Delivery schedule against Open Customer Order to be given and follow-up with relevant departments to meet the committed delivery schedule
∎ Collecting customer feedback and insights to help improve products availability.
∎ Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
∎ Documenting customer interactions and maintaining comprehensive case records.
∎ Preparing and presenting reports on sales forecast accuracy(SFA), customer support activities, trends, and insights to management.
∎ Monitoring key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and first-contact resolution rates.
∎ ROLE OBJECTIVE:
∎ Managing customer inquiries and providing accurate information regarding customer order and product availability time to time.
∎ Following-up with customers and internal teams for balance to do for achieving monthly target
∎ Coordinating with customers about the promotions/offers/discounts etc.
∎ Generating sales leads to develop new customers
∎ Resolving customer complaints within the agreed service level agreements (SLAs).
∎ Recording and managing customer accounts through CRM systems.
∎ Conducting surveys to understand any required service improvement areas.
∎ Escalating unresolved issues such as customer return, credit notes, claim & warranty settlements to the appropriate internal teams.
∎ Assisting/encouraging customers on BCP(online order portal) order placement.
∎ Delivery schedule against Open Customer Order to be given and follow-up with relevant departments to meet the committed delivery schedule
∎ Collecting customer feedback and insights to help improve products availability.
∎ Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
∎ Documenting customer interactions and maintaining comprehensive case records.
∎ Preparing and presenting reports on sales forecast accuracy(SFA), customer support activities, trends, and insights to management.
∎ Monitoring key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and first-contact resolution rates.

Skills & Expertise:

Compensation & Other Benefits:
∎ BDT 30,000.00 to 35,000.00 (based on competency).
∎ Other Benefits : As per company policy
∎ BDT 30,000.00 to 35,000.00 (based on competency).
∎ Other Benefits : As per company policy

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Application Instructions

Email your updated resume mentioning the position

name at cv@enroute.com.bd

Special Mention:

Any personal persuasion/phone-call will result in disqualification of candidature. No intermediary is allowed to expedite or facilitate such process.

Enroute have a Zero-Tolerance Policy for Sexual Exploitation and Abuse (PSEA). The ideal candidate is committed to upholding the organization's PSEA

Policy and to reporting any incidents of suspected or actual PSEA.

There is no cost involved with applying for any positions at Enroute International Limited. Enroute never asks for or accept any kind fees through different

Mobile Banking options or in person. Any solicitation of fund/money/favor from job applicant should be regarded as fraudulent activities.

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