Customer Service Manager
Job Description
Title: Customer Service Manager
Company Name: DMFR Molecular Lab & Diagnostics Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
Job Responsibilities:
∎ Should have experienced as Customer service manager in Hospital/Diagnostics/Healthcare sector,
∎ Develop highly professional client service relationships amongst customer base and supervise day-to-day operations in the customer service department.
∎ Respond to customer service issues in a timely manner and maintain accurate records and document all customer service activities and discussions.
∎ Manages call center team and ensure that all customer call is received and answered all quarries in a professional manner;
∎ Should ensure that all service payment is paid and reports are delivered in a professional way;
∎ Assist in training customer care team members to create an environment for success;
∎ Assist in collecting daily receipts, recording them accurately and appropriately, and depositing per procedure and resolve difficult issues regarding customer complaints and other matters;
∎ Attend department meetings and training sessions as scheduled and work closely with customer service team in design and implement companies' programs;
∎ Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
∎ Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
∎ Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
∎ Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
∎ Implements production, productivity, quality, and customer-service standards.
∎ Contributes customer service information and recommendations to strategic plans and reviews.
∎ Determines customer service requirements by maintaining contact with customers and visiting operational environments.
∎ Any other task assigned by authority.
Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ Customer service skills
∎ Leadership skills;
∎ Communication skills.
∎ Strong decision-making skills
∎ Managing processes
∎ Staffing
∎ Help desk experience
Salary:
∎ Negotiable
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Mar 2022
Company Information:
∎ 12 Feb 2022
∎ DMFR Molecular Lab & Diagnostics Ltd.
∎ Address : Navana Newbury Place, 7th Floor, 4/1/A, Sobhanbag, Dhanmondi, Dhaka.
∎ Business : DMFR Molecular Lab & Diagnostics BD Ltd. is premier Diagnostics Service Provider known for its advance state-of- art Technology, Quality & Service driven Medical Care. DMFR aims to become National Network of Highly Automated and Sophisticated Laboratory with Accuracy, Quality, Technology, Standards, Ethics and Customer Satisfaction. DMFR Diagnostics has focused on introducing the latest technology in Laboratory Testing e.g. First time in private sector BSL-3 facility with Molecular Diagnostics, and complete range of Oncology Investigations with Flow Cytometry. DMFR offers Multi-disciplinary International Standard Compliant Diagnostic facility at Dhaka.
Category: Customer Support/Call Centre
: Please read carefully before apply.
Source: bdjobs.com
Deadline Expired on 14th Mar 2022
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