Customer Service Officer (CTG)

Job Description

Title: Customer Service Officer (CTG)

Company Name: Genex Infosys Limited

Vacancy: 300

Age: 18 to 30 years

Location: Chattogram

Published: 27 Feb 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Chattogram

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 27 Mar 2025

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 9.70%
University of Chittagong 3.86%
1.23%
Port City International University 1.15%
Premier University, Chittagong 1.07%
Chittagong College 0.82%
Bangladesh Open University 0.74%
Islamic Arabic University 0.66%
Govt.Chittagong College 0.66%
International Islamic University, Chittagong 0.58%

Interested By Age Range

Age Range Percentage (%)
20-30 78.88%
31-35 12.49%
36-40 2.14%
40+ 1.31%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 68.72%
20K-30K 27.74%
30K-40K 2.14%
40K-50K 1.07%
50K+ 0.33%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 50.86%
0.1 - 1 years 10.35%
1.1 - 3 years 17.09%
3.1 - 5 years 10.68%
5+ years 11.01%