Customer Service Officer (Male & Female)

Job Description

Title: Customer Service Officer (Male & Female)

Company Name: Bahaza

Vacancy: 7

Age: 25 to 40 years

Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 12000 - 16000 (Monthly)

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):Travel Agent
∎ Freshers are also encouraged to apply.

Published: 4 Jul 2024

Education:
∎ Bachelor/Honors, Masters, Diploma in Computer
∎ Preferred Professional Certification: GDS,IATA
∎ Training/Trade Course: Training Trade Course: GDS exparts,BSP,Reservation,Airlines reservation,Hospitality

Requirements:

Additional Requirements:
∎ Age 25 to 40 years
∎ Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)
∎ Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)

Responsibilities & Context:
∎ Make bookings for flights, hotels, tours, activities, transfers, and other services. (Training Provided by us)
∎ Be flexible with government holidays and follow the work schedule.
∎ Answer customer calls, provide information about products/services, send quotes, and create invoices.
∎ Communicate with customers via email, phone, social media, and in person.
∎ Build and maintain relationships with existing clients while attracting new customers.
∎ Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
∎ Plan travel itineraries based on provided flight and tour package details.
∎ Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
∎ Make and confirm bookings via GDS, online portals, email, or phone.
∎ Manage online reservations and process ticket refunds.
∎ Perform other tasks assigned by management.
∎ Coordinate travel arrangements from start to finish.
∎ Provide current travel-related information to customers.
∎ Maintain professional communication standards with customers and suppliers.
∎ Promote the business through social media and other platforms.
∎ Submit daily work reports regularly.
∎ Handle multiple tasks efficiently.
∎ Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, and relevant software is advantageous.
∎ Address complaints, offer solutions, and follow up for resolution within deadlines.
∎
∎ Your Main Responsibility or Daily Task is:
∎ Make bookings for flights, hotels, tours, activities, transfers, and other services. (Training Provided by us)
∎ Be flexible with government holidays and follow the work schedule.
∎ Answer customer calls, provide information about products/services, send quotes, and create invoices.
∎ Communicate with customers via email, phone, social media, and in person.
∎ Build and maintain relationships with existing clients while attracting new customers.
∎ Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
∎ Plan travel itineraries based on provided flight and tour package details.
∎ Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
∎ Make and confirm bookings via GDS, online portals, email, or phone.
∎ Manage online reservations and process ticket refunds.
∎ Perform other tasks assigned by management.
∎ Coordinate travel arrangements from start to finish.
∎ Provide current travel-related information to customers.
∎ Maintain professional communication standards with customers and suppliers.
∎ Promote the business through social media and other platforms.
∎ Submit daily work reports regularly.
∎ Handle multiple tasks efficiently.
∎ Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, and relevant software is advantageous.
∎ Address complaints, offer solutions, and follow up for resolution within deadlines.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Credit card, Performance bonus
∎ Festival Bonus: 2
∎ Free Lunch
∎ Free Coffee & Snacks.
∎ Profit Share
∎ Salary Bank Account
∎ Loan Facility from Bank
∎ Free Lunch
∎ Free Coffee & Snacks.
∎ Profit Share
∎ Salary Bank Account
∎ Loan Facility from Bank

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Mohakhali)

Job Highlights:
∎ Bahaza.com Portal operation
∎ Air Ticket Reservation,Ticket issue,Reissue,Refund and Void.
∎ Over phone,chat and email customer support,Operate GDS,IATA,BSP and LCC.
∎ Communicate with Corporate Clients, Airlines and vendors.
∎ Bahaza.com Portal operation
∎ Air Ticket Reservation,Ticket issue,Reissue,Refund and Void.
∎ Over phone,chat and email customer support,Operate GDS,IATA,BSP and LCC.
∎ Communicate with Corporate Clients, Airlines and vendors.

Read Before Apply:

Before Apply, Please Read all the T&C Carefully.

"Before applying, please read these important and non-negotiable conditions: You must commit to working with us for a minimum of 2 years. You cannot leave to join another company during this time. We are seeking individuals who are honest, courteous, and enthusiastic about customer support in the travel and tourism industry. We aim to help you build a successful long-term career with us. We will provide Free training and support tailored to our company's needs. We welcome those who are comfortable working under pressure, are energetic, dynamic, polite, and self-motivated. Even if you are new to the industry, we encourage you to apply and join our team· Male Candidate have to shift. There will be a week of NIGHT SHIFTS scheduled 5-6 weeks later.

Company Information:
∎ Bahaza
∎ House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206
∎ https://www.bahaza.com
∎ Bahaza.com - First online travel marketplace (OTM) in Bangladesh. 24/7 assistance for Cheap Air Tickets, Umrah and Hajj Package, Hotels, and Tour Packages. Also We provide White label Travel website for our agents.

Benefits for our customers:
OTA Premium package will have access to exclusive benefits such as: Own Domain for your portal B2B and B2C Portal using same interface.
GDS PNR Share to Issue From your Own/Other/Bahaza IATA.
sell your own group tickets, visa services, tour packages, Hajj/Umrah packages, and other services
Multiple way ticket print with your own branding Ledger Balance (As like Wallet
Add your own bank account to collect payment from subagent.


Address::
∎ House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206
∎ https://www.bahaza.com
∎ Bahaza.com - First online travel marketplace (OTM) in Bangladesh. 24/7 assistance for Cheap Air Tickets, Umrah and Hajj Package, Hotels, and Tour Packages. Also We provide White label Travel website for our agents.Benefits for our customers: OTA Premium package will have access to exclusive benefits such as: Own Domain for your portal B2B and B2C Portal using same interface. GDS PNR Share to Issue From your Own/Other/Bahaza IATA. sell your own group tickets, visa services, tour packages, Hajj/Umrah packages, and other services Multiple way ticket print with your own branding Ledger Balance (As like WalletAdd your own bank account to collect payment from subagent.

Application Deadline: 3 Aug 2024

Category: Customer Support/Call Centre