Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Digicon Technologies Ltd.

Vacancy: 200

Age: at most 35 years

Location: Dhaka (Mirpur)

Salary: Tk. 9500 - 10000 (Monthly)

Published: 20 Feb 2024

Education:
∎ Bachelor/Honors, Diploma

Requirements:

Additional Requirements:
∎ Age at most 35 years
∎ Graduation running student is eligible.
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
∎ Graduation running student is eligible.
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.
∎

Responsibilities & Context:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.

Employment Status: Full Time

Job Location: Dhaka (Mirpur)

Apply Procedure:

Walk in Interview:

Company Information:
∎ Digicon Technologies Ltd.
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.

Address::
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 21 Mar 2024

Category: Customer Support/Call Centre