Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Digicon Technologies Ltd.

Vacancy: 200

Age: at most 35 years

Location: Dhaka (Khilkhet)

Minimum Salary: Tk. 10000 (Monthly)

Published: 24 Mar 2024

Education:
∎ Bachelor/Honors, Diploma

Requirements:

Additional Requirements:
∎ Age at most 35 years
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Responsibilities & Context:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business. Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction. Identify customer needs, clarify information and provide solutions. Perform every call actively to solve client's problem. Must be knowledgeable about Facebook (Social media), email & web chat. Refer unresolved customer grievances to designated persons for further investigation. Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes. Report time to time to the team leader for complicated issues.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Khilkhet)

Apply Procedure:

Walk in Interview:

Company Information:
∎ Digicon Technologies Ltd.
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.

Address::
∎ 242 Tejgaon I/A, Gulshan Link Road, Dhaka.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 23 Apr 2024

Category: Customer Support/Call Centre