Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: FIFO Tech

Vacancy: 50

Age: 18 to 35 years

Location: Dhaka (Kawran Bazar)

Salary: Tk. 8000 - 10000 (Monthly)

Experience:
∎ 1 to 3 years
∎ Freshers are also encouraged to apply.

Published: 29 Aug 2024

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Age 18 to 35 years
∎ Must have clear spoken ability in English and Bangla.
∎ Have excellent interpersonal and listening skills
∎ Be confident and able to approach people.
∎ Must have good knowledge about IT.

Responsibilities & Context:
∎ Candidates have to make Inbound and outbound calls.
∎ Managing survey calls and customer service inquiries.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Keep records of customer interactions and file documents.
∎ Follow communication procedures, guidelines and policies. Excellent communication skills with customers in appropriate accent.
∎ Candidates have to make Inbound and outbound calls.
∎ Managing survey calls and customer service inquiries.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Keep records of customer interactions and file documents.
∎ Follow communication procedures, guidelines and policies. Excellent communication skills with customers in appropriate accent.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Kawran Bazar)

Company Information:
∎ FIFO Tech
∎ FIFO Tech, Software Technology Park, 9th Floor, Janata Tower, Kawranbazar, Dhaka-1215
∎ IT/ITES Services Provider and IT Consultancy Firm

Address::
∎ FIFO Tech, Software Technology Park, 9th Floor, Janata Tower, Kawranbazar, Dhaka-1215
∎ IT/ITES Services Provider and IT Consultancy Firm

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Sep 2024

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.56%
5.47%
University of Dhaka 2.19%
Dhaka International University 1.53%
Tejgaon College 1.09%
Green University of Bangladesh 1.09%
Bangladesh University of Business and Technology 1.09%
Tongi Govt. College 0.88%
Government Bangla College 0.88%
Eden Mohila College 0.88%

Interested By Age Range

Age Range Percentage (%)
20-30 77.68%
31-35 10.07%
36-40 1.97%
40+ 0.66%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 83.08%
20K-30K 12.75%
30K-40K 3.08%
40K-50K 0.88%
50K+ 0.22%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 45.51%
0.1 - 1 years 16.63%
1.1 - 3 years 20.79%
3.1 - 5 years 9.63%
5+ years 7.44%