Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Mind Orbital Technologies Ltd.

Vacancy: 02

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service

Published: 10 Mar 2025

Requirements:

Additional Requirements:
∎ Proven experience working with customer support.
∎ Ability to handle customers in stressed or upset situations.
∎ Good knowledge on computers, internet browsing.
∎ Good knowledge on social media, google docs, google drive, and mobile apps.
∎ Ability to adapt to quickly changing culture of a tech startup.

Responsibilities & Context:
∎ Communicating with customers through various channels like email, sms, phone, messenger, WhatsApp etc.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Knowing our products and services inside and out so that you can answer customer questions effectively and convincingly.
∎ Maintaining a positive, empathetic, and professional attitude toward customers in all situations.
∎ Communicating and coordinating with colleagues as necessary. Acknowledging and resolving customer complaints.
∎ Responding promptly to customer inquiries through various media like Facebook page & group, WhatsApp group, Play Store and any other social platforms as needed.
∎ Keeping track of all customer interactions, complaints, and comments.
∎ Analyzing customer feedbacks and reviews from different platforms.
∎ Providing feedback on the efficiency of the customer service process.
∎ Report any issues found with our products and services while using.
∎ We are a technology startup to disrupt the local market with innovative ideas and tech solutions. We are looking for energetic team members to join us to help support customers of our software applications.

∎ This position requires professional communication skills both in written and verbal forms. Working hours is from 8:00 AM to 5:00 PM, 6 days a week, weekend on Friday.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Mind Orbital Technologies Ltd.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 8 Apr 2025

Category: Customer Support/Call Centre

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