Job Description

Title: Customer Service Specialist

Company Name: A Renowned International Company

Vacancy: 5

Age: 24 to 35 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 2 to 6 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Call Center

Published: 9 Jan 2025

Education:
∎ Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 24 to 35 years
∎ Additional Requirements:
∎ At least 2 years of work experience on similar position.
∎ Very good knowledge of spoken and written English.
∎ Availability, empathy, commitment, communicativeness and good organization.Attitude to solving challenges, analytical skills.
∎ Desire of knowledge and self-development.
∎ Resistance to stress, availability, commitment to the work duties.
∎ Sound knowledge in Microsoft Excel
∎ German language will add extra value.
∎ Additional Requirements:
∎ At least 2 years of work experience on similar position.
∎ Very good knowledge of spoken and written English.
∎ Availability, empathy, commitment, communicativeness and good organization.Attitude to solving challenges, analytical skills.
∎ Desire of knowledge and self-development.
∎ Resistance to stress, availability, commitment to the work duties.
∎ Sound knowledge in Microsoft Excel
∎ German language will add extra value.

Responsibilities & Context:
∎ Providing support for the company’s customers (internal and external) using available channels of communication.
∎ Replying to customers’ inquiries in a timely and professional manner to maintain a high level of customer satisfaction.
∎ Support in non-standard Customer Service matters.
∎ Back-office support of other Teams regarding the field of Customer Service.
∎ Coordinating the resolution of challenges, seeking solutions between all Teams involved.
∎ Creating manuals and training materials.
∎ Cooperating with external and internal partners.
∎ Handling of tickets (creating, updating, communicating, escalating).
∎ Other tasks assigned by Supervisor.
∎ German Language will add extra value.
∎ Job Responsibilities:
∎ Providing support for the company’s customers (internal and external) using available channels of communication.
∎ Replying to customers’ inquiries in a timely and professional manner to maintain a high level of customer satisfaction.
∎ Support in non-standard Customer Service matters.
∎ Back-office support of other Teams regarding the field of Customer Service.
∎ Coordinating the resolution of challenges, seeking solutions between all Teams involved.
∎ Creating manuals and training materials.
∎ Cooperating with external and internal partners.
∎ Handling of tickets (creating, updating, communicating, escalating).
∎ Other tasks assigned by Supervisor.
∎ German Language will add extra value.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ A Renowned International Company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 8 Feb 2025

Category: Customer Support/Call Centre