Customer Service/Call Center

Job Description

Title: Customer Service/Call Center

Company Name: Visa Information(Travel & Consultancy)

Vacancy: 30

Job Location: Dhaka (PanthaPath)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Must be adept at building strong communication with clients over the phone and face-to-face.
∎ Counseling clients on all types of tourist, student, work, family and business visa-related matters.
∎ Candidate should be good at phone conversation and sincere, self-motivated, courageous, well-spoken, and independent-minded.
∎ Discussing clients' requirements and providing advice regarding all types of visas and air tickets.
∎ Must have basic knowledge of file processing, file records, and maintenance.
∎ Convincing potential customers about our services and various packages through phone calls and ensuring sales.
∎ Keeping up to date on customer conversation report sheet.
∎ Establish positive and good relationships with customers.
∎ Ensure Excellent communication and interpersonal skills, Proactive & Positive attitude.
∎ Creating policies and procedures.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply

∎ Tk. 15000 - 30000 (Monthly)
∎ 5% increment per year

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus, Profit share, Gratuity, Over time allowance
∎ Festival Bonus: 2
∎ 5% increment per year

Job Source: Online Job Posting.

Application Deadline: 8 Dec 2023

Company Information:
∎ 5 Dec 2023
∎ Visa Information(Travel & Consultancy)
∎ Address : 70/D, 3rd Floor, SS Bhaban, Panthapath, Dhaka-1205

Category: Customer Support/Call Centre



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