Customer Services Executive

Job Description

Title: Customer Services Executive

Company Name: Refresho

Vacancy: 10

Age: 20 to 30 years

Location: Dhaka (Uttara Sector 11)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):E-commerce, F-commerce

Published: 8 Apr 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving and conflict-resolution abilities.
∎ Priority will be given to those who join immediately.
∎ The recruitment process will be completed quickly.
∎ Additional Requirements:
∎ Excellent communication and interpersonal skills.
∎ Strong problem-solving and conflict-resolution abilities.
∎ Priority will be given to those who join immediately.
∎ The recruitment process will be completed quickly.

Responsibilities & Context:
∎ Handling Inbound and Outbound calls regarding customer queries and complaints, providing information and solutions effectively and professionally to ensure proper customer satisfaction.
∎ Ability to handle stressful situations and remain calm under pressure.Strong organizational and time management skills.
∎ Good at meta-communication such as WhatsApp, WeChat, etc.
∎ Ensure monthly reporting by the department heads.
∎ Build and maintain strong, long-lasting customer relationships.
∎ Responsibilities & Context:
∎ Handling Inbound and Outbound calls regarding customer queries and complaints, providing information and solutions effectively and professionally to ensure proper customer satisfaction.
∎ Ability to handle stressful situations and remain calm under pressure.Strong organizational and time management skills.
∎ Good at meta-communication such as WhatsApp, WeChat, etc.
∎ Ensure monthly reporting by the department heads.
∎ Build and maintain strong, long-lasting customer relationships.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara Sector 11)

Apply Procedure:

Walk in Interview:
∎ Company Name: Refreho
∎ Company Address: H-77, R-19, S-11, Uttara, Dhaka
∎ Contact Number: 01910-841784
∎ WhatsApp number: 01910-841784

Company Information:
∎ Refresho

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 8 Apr 2025

Category: Customer Support/Call Centre