Customer Support and Call Center Executive

Job Description

Title: Customer Support and Call Center Executive

Company Name: Navigator Tourism

Vacancy: 5

Location: Bagerhat, Jashore ...

Salary: Tk. 12000 - 15000 (Monthly)

Published: 24 Apr 2025

Education:
∎ Bachelor/Honors
∎ Bachelor's degree in any discipline preferable.

Requirements:

Additional Requirements:
∎ Additional Requirements:
∎ Excellent communication skills in both English and Bengali.
∎ Ability to build and maintain positive relationships with new and existing customers.
∎ Basic knowledge of MS Office and Excel.
∎ Willingness to work flexible shifts.
∎ Previous call center experience is advantageous.
∎ Must possess a laptop/desktop at home (laptops will be provided during office training).
∎ Eligibility Criteria:

Responsibilities & Context:
∎ Manage both outbound and inbound phone calls.
∎ Identify customer needs, clarify information, and provide viable solutions or alternatives.
∎ Respond promptly to customer inquiries and requests.
∎ Communicate effectively and informatively with customers.
∎ Efficiently handle high volumes of inbound and outbound calls.
∎ Prepare and submit daily reports detailing call activities.
∎ Provide exceptional customer service by addressing customer concerns and queries.
∎ Facilitate sales by informing customers about our services.
∎ Work Schedule: Must be able to work morning shifts from 9:00 AM to 6:00 PM and evening shifts until 10:00 PM.Location: On-site, Khulna Office.
∎ Job Responsibilities:
∎ Manage both outbound and inbound phone calls.
∎ Identify customer needs, clarify information, and provide viable solutions or alternatives.
∎ Respond promptly to customer inquiries and requests.
∎ Communicate effectively and informatively with customers.
∎ Efficiently handle high volumes of inbound and outbound calls.
∎ Prepare and submit daily reports detailing call activities.
∎ Provide exceptional customer service by addressing customer concerns and queries.
∎ Facilitate sales by informing customers about our services.
∎ Work Schedule: Must be able to work morning shifts from 9:00 AM to 6:00 PM and evening shifts until 10:00 PM.
∎ Location: On-site, Khulna Office.

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Training Period salary -8000 to 12000 per Month.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Bagerhat, Jashore, Khulna, Satkhira, Khulna (Khulna Sadar)

Read Before Apply:

Interested candidates are requested to submit their CV via WhatsApp at ‪+8801980011100‬