Job Description

Title: Customer Support and Lead Gen Executive

Company Name: PMASPIRE LIMITED

Vacancy: 01

Location: Dhaka

Salary: Tk. 30000 - 35000 (Monthly)

Experience:
∎ 4 to 8 years

Published: 17 Mar 2025

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
∎ Identify and resolve customer issues, escalating complex problems to senior support staff when necessary.
∎ Maintain accurate records of customer interactions and transactions. Follow up on customer interactions to ensure issues are resolved satisfactorily.
∎ Provide feedback on the efficiency of the customer service process.
∎ Continuously update knowledge on company products and services to provide accurate information to customers.
∎ Develop, plan, and execute a social media content calendar that aligns with the company’s marketing strategy.
∎ Create high-quality, engaging, and visually appealing content (text, image, and video) tailored to each social media platform.
∎ Monitor and respond to comments, messages, and mentions in a timely and professional manner.
∎ Co-ordinate with other department to understand their social media requirement
∎ We are seeking a proactive and customer-focused Customer Support and Lead Generation Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service while also identifying and generating potential sales leads. This dual-role position requires strong communication skills, a customer-first attitude, and a knack for sales.
∎ Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
∎ Identify and resolve customer issues, escalating complex problems to senior support staff when necessary.
∎ Maintain accurate records of customer interactions and transactions. Follow up on customer interactions to ensure issues are resolved satisfactorily.
∎ Provide feedback on the efficiency of the customer service process.
∎ Continuously update knowledge on company products and services to provide accurate information to customers.
∎ Develop, plan, and execute a social media content calendar that aligns with the company’s marketing strategy.
∎ Create high-quality, engaging, and visually appealing content (text, image, and video) tailored to each social media platform.
∎ Monitor and respond to comments, messages, and mentions in a timely and professional manner.
∎ Co-ordinate with other department to understand their social media requirement

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund
∎ Lunch Facilities: Partially Subsidize

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Job Highlights:
∎ Join us to deliver outstanding customer support and drive sales growth through effective lead generation!

Company Information:
∎ PMASPIRE LIMITED
∎ PMaspire Limited, Level 3, Building 55, Road 06, Block C, Niketon, Gulshan 1, Dhaka 1212, Bangladesh.
∎ https://pmaspire.com/
∎ PMaspire is global project management solutions provider offering entire project management suite. PMaspire has earned the prestigious BASIS national ICT award 2018 & 2019 for multilingual enterprise e-Learning and e-SaaS platform and artificial intelligence based PMO Software respectively. PMaspire has been ranked as the best Project Management Training sites in the world by https://project-management.com. PMaspire e-learning and exam simulator platform helping project aspirants in 120 countries and available in seven (07) international languages including English, Arabic, Portuguese, Spanish, German, French and Chinese.

PMaspire also is a premier Authorized Training Partner (ATP) of Project Management Institute (PMI) and Authorized Business Partner of PMO Global Institute inc., helping project aspirants learn project management through practical project case studies and hand on exercises by doing simulation experience.

PMaspire is also the pioneer of Agile PMO setup, PMO Consultancy, Agile Project Management and PM Resourcing services. PMaspire is the premier solutions provider for customized training for NGO’s, Pharma, Constructions and Govt. industries. With global head quarter in Singapore, north American hub in Canada and software development centre in Bangladesh, PMaspire expanded its horizon in 75 countries through 550+ authorized solutions provider and partners.

PMaspire was founded to accomplish one goal: help project and PMO professionals develop and grow in career.. As the developer of the world’s first cloud-based, multi-lingual enterprise Exam Simulator as a Service (e-SaaS), PMaspire is providing a groundbreaking one-stop solution perfectly suited for today’s on the go lifestyle. There’s no clunky installation necessary; wherever you are in the world our software is always available on your mobile device.

PMaspire’s technology can be repackaged with your brand and tailored to meet the specific goals of your organization. Add your own content and integrate your payment system to truly take advantage of our enterprise e-SaaS. Take it a step further with PMaspire’s Authorized Solutions Provider (ASP) program and have your own channel through which aspirants can subscribe to the service and you earn as it grows. As a global leader in project delivery and optimization, PMaspire is loyal to one core focus: to provide the best possible solution to our partners and pursuers of the PMP® designation.

With offices around the world and experts from all walks of life, PMaspire provides this outstanding web-based Learning Management System (LMS) service in English, Spanish, Arabic, Portuguese, Germany and Chinese.

Address::
∎ PMaspire Limited, Level 3, Building 55, Road 06, Block C, Niketon, Gulshan 1, Dhaka 1212, Bangladesh.
∎ https://pmaspire.com/
∎ PMaspire is global project management solutions provider offering entire project management suite. PMaspire has earned the prestigious BASIS national ICT award 2018 & 2019 for multilingual enterprise e-Learning and e-SaaS platform and artificial intelligence based PMO Software respectively. PMaspire has been ranked as the best Project Management Training sites in the world by https://project-management.com. PMaspire e-learning and exam simulator platform helping project aspirants in 120 countries and available in seven (07) international languages including English, Arabic, Portuguese, Spanish, German, French and Chinese.PMaspire also is a premier Authorized Training Partner (ATP) of Project Management Institute (PMI) and Authorized Business Partner of PMO Global Institute inc., helping project aspirants learn project management through practical project case studies and hand on exercises by doing simulation experience.PMaspire is also the pioneer of Agile PMO setup, PMO Consultancy, Agile Project Management and PM Resourcing services. PMaspire is the premier solutions provider for customized training for NGO’s, Pharma, Constructions and Govt. industries. With global head quarter in Singapore, north American hub in Canada and software development centre in Bangladesh, PMaspire expanded its horizon in 75 countries through 550+ authorized solutions provider and partners.PMaspire was founded to accomplish one goal: help project and PMO professionals develop and grow in career.. As the developer of the world’s first cloud-based, multi-lingual enterprise Exam Simulator as a Service (e-SaaS), PMaspire is providing a groundbreaking one-stop solution perfectly suited for today’s on the go lifestyle. There’s no clunky installation necessary; wherever you are in the world our software is always available on your mobile device.PMaspire’s technology can be repackaged with your brand and tailored to meet the specific goals of your organization. Add your own content and integrate your payment system to truly take advantage of our enterprise e-SaaS. Take it a step further with PMaspire’s Authorized Solutions Provider (ASP) program and have your own channel through which aspirants can subscribe to the service and you earn as it grows. As a global leader in project delivery and optimization, PMaspire is loyal to one core focus: to provide the best possible solution to our partners and pursuers of the PMP® designation.With offices around the world and experts from all walks of life, PMaspire provides this outstanding web-based Learning Management System (LMS) service in English, Spanish, Arabic, Portuguese, Germany and Chinese.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Apr 2025

Category: Customer Support/Call Centre