Customer Support Executive [Air Ticket & Hotel Reservation]

Job Description

Title: Customer Support Executive [Air Ticket & Hotel Reservation]

Company Name: Time Holidays Bangladesh

Vacancy: 12

Age: 18 to 45 years

Location: Dhaka (Mirpur Section 11)

Salary: Negotiable

Published: 5 May 2025

Education:
∎ SSC, HSC, Diploma, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 45 years
∎ Good Knowledge of Reservation and Air Ticketing Sector-Keeping updated knowledge of the Airline's Promotional offers.
∎ Excellent knowledge in computer operation, Customer Service, Digital Marketing (Social Media Marketing), English, Accounting, Google Sheets, Internet browsing & online work ability.

Responsibilities & Context:
∎ Making the Reservation of Air tickets, Hotels, Tours, Activities, Transfers, and other relevant services.
∎ Work on GDS Sabre, Amadeus & Galileo( Training provided)-Coordinate with Customers, suppliers, Airlines & other relevant parties.
∎ Making and confirming bookings through GDS, online portal, email, or phone.
∎ Should be Familiar with Issue, Re-Issue, Re-Validation, Refund.
∎ Making online reservations & processing refunds for the ticket
∎ Any other Tasks assign by the management.
∎ Organize travels from beginning to end.
∎ Provide up-to-date travel-related information to the customer.
∎ Maintain high professional standards of communications, dealings with customers & suppliers
∎ Have an active role in promoting the business through social media and other platforms.
∎ Create travel itinerary with flights & tour package items given.
∎ Respond to client query via online & offline channels.
∎ Describing the package tour, sight-seeing and itineraries to the clients.
∎ Time Holidays is a leading Travel agency in Bangladesh that sells Air tickets, accommodations, inbound & outbound tours, holiday packages, transfers & activities. We are seeking a proactive, self-starting Fresher/experienced Reservation Executive.
∎ Responsibilities -

Skills & Expertise:

Compensation & Other Benefits:
∎ Provident fund, Tour allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Two (02) attractive Eid/Festival Bonuses.
∎ Good and friendly working environment.
∎ Target Achievement Intensive,
∎ Performance Bonus.
∎ Lunch Facilities: Partially Subsidize
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur Section 11)

Read Before Apply:

Freshers are also encouraged to apply. Only short-listed candidates will be invited for an interview. We will develop you in our context. Those who are free and confident to work under pressure, energetic, dynamic, polite & self-motivated.