Job Description

Title: Customer Support Executive

Company Name: DREAM WORLD INTERNATIONAL TOUR AND TRAVELS

Vacancy: --

Age: 25 to 50 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Travel Agent

Published: 10 Apr 2025

Requirements:

Additional Requirements:
∎ Age 25 to 50 years
∎ Excellent knowledge in computer operation.
∎ Applicant must be sincere & responsible to work.
∎ Excellent Interpersonal and communication skill
∎ Hardworking and Passionate.

Responsibilities & Context:
∎ Making the Reservation of Air tickets, Hotels, Tours, Activities, Transfers, and other relevant services.
∎ Attend customer calls, provide product information, send quotes, create invoice.
∎ Communicate with customer by email, phone, Social Media, in person.
∎ Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber.
∎ Create a travel itinerary with flights & tour package items given.
∎ Respond to client query via online & offline channels.
∎ Keeping updated knowledge of the Airline's Promotional offers.
∎ Provide up-to-date travel-related information to the customer.
∎ Maintain high professional standards of communications, dealings with customers & suppliers
∎ Have an active role in promoting the business through social media and other platforms
∎ Submit daily work reports, on a regular basis.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Making the Reservation of Air tickets, Hotels, Tours, Activities, Transfers, and other relevant services.
∎ Attend customer calls, provide product information, send quotes, create invoice.
∎ Communicate with customer by email, phone, Social Media, in person.
∎ Must be able to maintain co-operative and close relationship with old clients and develop new customers through professional caliber.
∎ Create a travel itinerary with flights & tour package items given.
∎ Respond to client query via online & offline channels.
∎ Keeping updated knowledge of the Airline's Promotional offers.
∎ Provide up-to-date travel-related information to the customer.
∎ Maintain high professional standards of communications, dealings with customers & suppliers
∎ Have an active role in promoting the business through social media and other platforms
∎ Submit daily work reports, on a regular basis.
∎ Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ DREAM WORLD INTERNATIONAL TOUR AND TRAVELS
∎ Head Office:83/B , New circular Road, Mouchak Tower(11th Floor) Suite-1201 , malibag Mor ,Dhka-1217

Address::
∎ Head Office:83/B , New circular Road, Mouchak Tower(11th Floor) Suite-1201 , malibag Mor ,Dhka-1217

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 May 2025

Category: Customer Support/Call Centre