Customer Support Executive For UK (Night shift)

Job Description

Title: Customer Support Executive For UK (Night shift)

Company Name: EFG TECH

Vacancy: 1

Age: at least 24 years

Location: Dhaka (Uttara)

Salary: Tk. 25000 - 28000 (Monthly)

Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Call Center

Published: 18 Nov 2024

Education:
∎ Bachelor of Commerce (BCom) in English, O Level, A Level

Requirements:

Additional Requirements:
∎ Age at least 24 years
∎ Excellent English communication skills (written and verbal).
∎ Previous experience in a Call Centre/Customer Support role is preferred.
∎ Ability to work during UK night shifts.
∎ Strong problem-solving skills with a customer-focused mindset.
∎ Familiarity with CRM tools and order management systems is a plus.
∎ Candidates with IELTS certification will be given preference.
∎ Willingness to work night shifts (aligned with UK time).
∎ Excellent English communication skills (written and verbal).
∎ Previous experience in a Call Centre/Customer Support role is preferred.
∎ Ability to work during UK night shifts.
∎ Strong problem-solving skills with a customer-focused mindset.
∎ Familiarity with CRM tools and order management systems is a plus.
∎ Candidates with IELTS certification will be given preference.
∎ Willingness to work night shifts (aligned with UK time).

Responsibilities & Context:
∎ Oversee inbound and outbound call management, ensuring high-quality service.
∎ Accurately process customer orders and update the system in real time.
∎ Offer information on menus, offers, delivery times, and promotions.
∎ Recommend additional products or services to enhance customer experience.
∎ Provide support to UK and international clients via calls, emails, and live chats.
∎ Maintain and update customer records with precision.
∎ Follow company guidelines, compliance standards, and quality procedures.
∎ Work closely with the team to resolve queries and ensure smooth operation
∎ Role description:
∎ Oversee inbound and outbound call management, ensuring high-quality service.
∎ Accurately process customer orders and update the system in real time.
∎ Offer information on menus, offers, delivery times, and promotions.
∎ Recommend additional products or services to enhance customer experience.
∎ Provide support to UK and international clients via calls, emails, and live chats.
∎ Maintain and update customer records with precision.
∎ Follow company guidelines, compliance standards, and quality procedures.
∎ Work closely with the team to resolve queries and ensure smooth operation

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Uttara)

Job Highlights:
∎ Seeking Customer Support Executive for UK Night Shift. Must have excellent English communication skills. Handle inbound/outbound calls, order processing, and complaints. Prior experience preferred.

Company Information:
∎ EFG TECH

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 18 Dec 2024

Category: Customer Support/Call Centre