Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Polock Group
Vacancy: 1
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science EEE / ETE / IT / CSE
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ To provide a comprehensive service to our customers by helping and resolving our customer and vendor inquiries and system-related issues.
∎ The role will also include contacting customers via telephone and email to discuss solving their problems and expectations.
∎ Internally, you are the voice of our customers and will be their advocate.
∎ You are the primary point of contact for people that have general and technical questions.
∎ You will be responsible for communicating and documenting issues, troubleshooting and testing, and should feel comfortable providing support via email, chat and over the phone.
∎ The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
∎ Ability to web search and document technical issues.
Additional Requirements:
∎ Age 25 to 40 years
∎ Only females are allowed to apply
∎ Female with hands-on experience will be preferred
∎ Be an acceptable and warm team member.
∎ Excellent know how on Information technology.
∎ Flexible to work extended hour & weekend as & when needed.
∎ Demonstrated experience of excellent customer service skills and explaining technical problems and solutions in both English and Bangla language
Salary:
∎ Negotiable
∎ Compensation, allowance & other benefits are as per company policy.
Compensation & Other Benefits:
∎ Festival Bonus: 2
Application Deadline: 25 Aug 2020
Company Information:
∎ 13 Aug 2020
∎ Polock Group
∎ Address : House#68/A, Road#05, Banani DOHS
∎ Web : http://polockgroup.com/
∎ Business : Polock Group is one of the well known brand in service industry since 1999 in Bangladesh. Now we are serving eight different sectors mostly of security & intelligent equipment on IT based.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 25th Aug 2020
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