Job Description

Title: Customer Support Representative

Company Name: Head Gear Limited

Vacancy: 3

Age: 22 to 27 years

Location: Dhaka

Salary: Tk. 10000 - 15000 (Monthly)

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):E-commerce
∎ Freshers are also encouraged to apply.

Published: 4 Feb 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 22 to 27 years

Responsibilities & Context:
∎ ■ Job Description:
∎ We are looking for a passionate and energetic Customer Experience Agent to join our growing team. In this role, you will be the face of Head Gear, interacting directly with customers to ensure a seamless and positive shopping experience. From assisting with inquiries to resolving any challenges, you’ll be the go-to person for creating lasting impressions and elevating customer satisfaction.
∎ ■ Responsibilities:
∎ • Respond to customer inquiries via phone, email, and social media platforms
∎ • Manage and resolve customer complaints and issues effectively
∎ • Guide customers through the product selection process and provide after-sales support
∎ • Maintain a positive and empathetic attitude towards customers at all times
∎ • Collaborate with internal teams to ensure timely and accurate order fulfillment
∎ • Collect and analyze customer feedback to improve service quality
∎ ■ The applicants should be good at the following areas:
∎ • Excellent communication and problem-solving skills
∎ • Ability to multitask and manage time effectively
∎ • Knowledge of customer service principles and practices
∎ • Strong proficiency in digital communication tools
∎ • Ability to stay calm and professional in challenging situations

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Head Gear Limited
∎ 889 Apollo road, Bashundhara, Vatara, Dhaka-1229
∎ https://headgearbd.com
∎ Head Gear Limited is Bangladesh`s premier destination for high-quality Caps across various segments. We cater to diverse tastes and preferences with 500+ designs across different categories.
We are making caps an essential item in everyday fashion for the masses with our premium branding experience, providing an organized structure to an otherwise scattered industry. As the country`s first cap brand, we lead with innovation and pride ourselves on delivering exceptional craftsmanship and style. Our mission is to redefine the online shopping experience, ensuring convenience and satisfaction for our customers every step of the way.
Join us in our journey to set new standards in the industry and make a meaningful impact in the world of fashion and e-commerce.

Address::
∎ 889 Apollo road, Bashundhara, Vatara, Dhaka-1229
∎ https://headgearbd.com
∎ Head Gear Limited is Bangladesh`s premier destination for high-quality Caps across various segments. We cater to diverse tastes and preferences with 500+ designs across different categories. We are making caps an essential item in everyday fashion for the masses with our premium branding experience, providing an organized structure to an otherwise scattered industry. As the country`s first cap brand, we lead with innovation and pride ourselves on delivering exceptional craftsmanship and style. Our mission is to redefine the online shopping experience, ensuring convenience and satisfaction for our customers every step of the way. Join us in our journey to set new standards in the industry and make a meaningful impact in the world of fashion and e-commerce.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Feb 2025

Category: Customer Support/Call Centre