Customer Support Specialist

Job Description

Title: Customer Support Specialist

Company Name: Easytrax World

Vacancy: 5

Age: 18 to 30 years

Location: Dhaka (DOHS Mirpur)

Salary: Negotiable

Experience:
∎ 1 to 5 years

Published: 4 May 2025

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 18 to 30 years
∎ Experience is NOT required for the internship position
∎ Minimum 1-year experience in a similar role for the executive position
∎ Students are encouraged to apply

Responsibilities & Context:
∎ Conduct feedback calls to gather customer insights and improve service quality
∎ Facilitate the onboarding of new devices, ensuring efficient setup and user acclimation
∎ Apply analytical skills to troubleshoot and resolve customer problems effectively
∎ Conduct payment reminder calls to ensure timely customer payments
∎ Update and manage customer payment records accurately within the CRM

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Mirpur)

Company Information:
∎ Easytrax World
∎ House # 385 (2nd Floor), Road #06, Mirpur DOHS, Dhaka-1216, Bangladesh
∎ Easytrax Bangladesh is a popular name in the GPS industry of Bangladesh and among a large number of satisfied clients. We have taken the standard of GPS solutions to international class in Bangladesh, almost single-handedly. Our continuous improvement, dedication to bring the ultra modern solution to our clients at an inexpensive rate and never compromising on the quality factor has made us the most respected name in this arena.

Address::
∎ House # 385 (2nd Floor), Road #06, Mirpur DOHS, Dhaka-1216, Bangladesh
∎ Easytrax Bangladesh is a popular name in the GPS industry of Bangladesh and among a large number of satisfied clients. We have taken the standard of GPS solutions to international class in Bangladesh, almost single-handedly. Our continuous improvement, dedication to bring the ultra modern solution to our clients at an inexpensive rate and never compromising on the quality factor has made us the most respected name in this arena.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 14 May 2025

Category: Customer Support/Call Centre