Customer Support/Call Center Agent

Job Description

Title: Customer Support/Call Center Agent

Company Name: City Information Technology

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At most 1 year(s)

Job Responsibilities:
∎ To present the services of our organization appropriately to the clients. Preparation of various reports etc.
∎ Receiving & answering the phone calls of customers.
∎ Provide excellent customer service and give precise information to the customer ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solution to customer queries
∎ Manage social media queries- Like Facebook, WhatsApp etc.
∎ Process confirm order for internal invoice.
∎ Perform every call actively to solve Clint's problem.
∎ Refer unsolved customer grievances to designated person for further investigation.
∎ Obtain and examine all relevant information in order to assess validity of complains and to determine possible cause.
∎ Report and coordinate to team leader.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 May 2023

Company Information:
∎ 13 May 2023
∎ City Information Technology
∎ Business : City information technology. is a Tech company that provides Reliable, Innovating, and Technological services to help the aviation fleet industry overcome modern challenges

Category: Customer Support/Call Centre

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