Deputy Manager/ Manager- Customer Relation Management (CRM)
Job Description
Title: Deputy Manager/ Manager- Customer Relation Management (CRM)
Company Name: Nadia Furniture Limited
Vacancy: 01
Age: 35 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):Furniture Manufacturer
Published: 16 Mar 2025
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Age 35 to 40 years
∎ Sound knowledge on sales process, payment procedure, agreement, EMI procedure.
∎ Both males and females are allowed to apply.
∎ Ability to face new technology challenges.
∎ Able to work in adverse situations.
∎ Must be fluent in speaking, and writing in English.
∎ Must be very good at email writing and communication over the telephone.
∎ Furniture Background will get preference.
∎ Sound knowledge on sales process, payment procedure, agreement, EMI procedure.
∎ Both males and females are allowed to apply.
∎ Ability to face new technology challenges.
∎ Able to work in adverse situations.
∎ Must be fluent in speaking, and writing in English.
∎ Must be very good at email writing and communication over the telephone.
∎ Furniture Background will get preference.
Responsibilities & Context:
∎ Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
∎ Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
∎ Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
∎ Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
∎ Maintain long-term relationships with valued clients and bring referral customers to progress the business.
∎ Liaison with back-office Operation Center.
∎ Prepare the schedule of Fitter Man and monitor all the fitter's activities.
∎ Maintain movement report of all customer support staff & fitter.
∎ Responsible for customer support or repair work at customer points.
∎ Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
∎ Communicating courteously with customers by telephone, email, letter and face to face.
∎ Investigating and solving customers problems/requirements which may be complex or long-standing problems that have been passed on by customer service assistants.
∎ Keeping accurate records of discussions or correspondence with customers.
∎ Analyzing statistics or other data to determine the level of customer service your organization is providing.
∎ Leading or supervising a team of customer service staff.
∎ Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.
∎ Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.
∎ Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.
∎ Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.
∎ Maintain long-term relationships with valued clients and bring referral customers to progress the business.
∎ Liaison with back-office Operation Center.
∎ Prepare the schedule of Fitter Man and monitor all the fitter's activities.
∎ Maintain movement report of all customer support staff & fitter.
∎ Responsible for customer support or repair work at customer points.
∎ Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.
∎ Communicating courteously with customers by telephone, email, letter and face to face.
∎ Investigating and solving customers problems/requirements which may be complex or long-standing problems that have been passed on by customer service assistants.
∎ Keeping accurate records of discussions or correspondence with customers.
∎ Analyzing statistics or other data to determine the level of customer service your organization is providing.
∎ Leading or supervising a team of customer service staff.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Nadia Furniture Limited
∎ Corporate Office, 62 East Hazipara, DIT Road, Dhaka-1219.
Address::
∎ Corporate Office, 62 East Hazipara, DIT Road, Dhaka-1219.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 27 Mar 2025
Category: Customer Support/Call Centre
