Deputy Manager/ Manager, Customer Service

Job Description

Title: Deputy Manager/ Manager, Customer Service

Company Name: Sanmar Properties Ltd.

Vacancy: --

Location: Chattogram, Dhaka

Experience:
∎ 8 to 12 years
∎ The applicants should have experience in the following business area(s):Real Estate

Published: 29 Apr 2025

Education:
∎ Masters, Masters, Masters, Masters
∎ Master’s or Bachelor’s degree in Business Administration or related fields.
∎ Master’s or Bachelor’s degree in Business Administration or related fields.

Requirements:

Additional Requirements:
∎ 8-12 years of experience in the real estate industry, including 3 years in team leadership.
∎ Proven leadership skills with the ability to motivate and develop a team.
∎ Strong interpersonal and communication skills.
∎ Ability to manage multiple customer accounts efficiently.
∎ A customer-centric mindset with a focus on excellence.
∎ 8-12 years of experience in the real estate industry, including 3 years in team leadership.
∎ Proven leadership skills with the ability to motivate and develop a team.
∎ Strong interpersonal and communication skills.
∎ Ability to manage multiple customer accounts efficiently.
∎ A customer-centric mindset with a focus on excellence.

Responsibilities & Context:
∎ Lead and manage a team of Customer Service Executives.
∎ Oversee daily customer service operations and ensure an exceptional customer experience.
∎ Develop and maintain strong customer relationships for a dedicated portfolio of accounts.
∎ Provide guidance and support to team members in managing customer needs effectively.
∎ We are pleased to announce two key positions within our Customer Service Department at Sanmar Properties Ltd. We are looking for dedicated professionals to join our dynamic team, with a focus on building and maintaining excellent customer relationships.
∎ Company Background:
∎ Sanmar Properties Ltd. is a renowned property development company operating since 1999, making us a trusted name in the industry for over two decades with a portfolio of large-scale developments in both Dhaka and Chittagong specializing in high-end and luxury properties. We pride ourselves on delivering exceptional quality and craftsmanship in every project we undertake.
∎ Job Location: Dhaka/Chittagong/ UAE
∎ Why Join Sanmar:
∎ Exceptional Working Environment: At Sanmar, we promote a culture of professionalism, innovation, and excellence. Our team enjoys a supportive and dynamic work environment where creativity is encouraged, and ideas are valued.
∎ Opportunity for Growth: Joining Sanmar means being part of a company that is committed to the professional growth and development of its employees. We offer ample opportunities for advancement and career progression within the organization.
∎ Prestigious Projects: As one of the leading property developers, Sanmar is involved in prestigious projects that push the boundaries of design and innovation. Joining our team means contributing to iconic and landmark developments that leave a lasting impact on the communities we serve.
∎ Visionary Leadership: With a vision to be one of the finest developers in the industry, Sanmar is led by visionary leadership that is dedicated to achieving excellence in every aspect of our business. Join us to contribute and develop the future of real estate in Bangladesh.
∎ Role Profile:
∎ The Customer Service Team Leader will play a crucial role in overseeing a team of Customer Service Executives, ensuring exceptional relationship management with our valued customers. This position requires effective communication and regular updates with customers, as each executive will manage multiple customer accounts. The Team Leader will prioritise customer satisfaction by providing quick and efficient solutions to issues, while coordinating with internal departments such as accounts and engineering to gather necessary information. A key responsibility will be to enforce customer service policies and customer service standards, while displaying strong interpersonal skills to connect with diverse client personalities and handle critical situations with patience and professionalism. This leadership role demands an individual who can be supportive of a team environment and drive a culture of excellence in service delivery.
∎ Responsibilities:
∎ Integrity and Loyalty: Implement strategies to improve customer satisfaction and loyalty. We believe that integrity and transparency are fundamental to our organizational success. We conduct our business with the highest ethical standards, promoting an atmosphere of trust and openness in all our interactions. We seek professionals for the roles who possess exceptional skills and embody our commitment to honesty and transparency. If you are passionate about upholding integrity in your work and seeking a workplace that reflects these values, we invite you to apply and join our dedicated team.
∎ Leadership
∎ The ideal candidate for the managerial position in customer service and sales must demonstrate strong leadership abilities. They should inspire and motivate their team, fostering collaboration and driving results. Effective leadership is vital for navigating challenges and achieving organizational success.

Skills & Expertise:

Compensation & Other Benefits:
∎ Elegant and Professional Work Environment: Join a vibrant culture that encourages teamwork, creativity, and the freedom to explore new ideas. Elegant office setting that embodies our commitment to excellence, providing you with a comfortable atmosphere.
∎ Competitive Compensation Package.
∎ Elegant and Professional Work Environment: Join a vibrant culture that encourages teamwork, creativity, and the freedom to explore new ideas. Elegant office setting that embodies our commitment to excellence, providing you with a comfortable atmosphere.
∎ Competitive Compensation Package.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Chattogram, Dhaka

Read Before Apply:

If you meet the job criteria, you may submit your resume to recruit.hr@mysanmar.com. Please ensure you clearly state the specific position you are applying for and include a recent passport-sized photo (within last six months)