Deputy Manager/Assistant Manager for Card Center

Job Description

Title: Deputy Manager/Assistant Manager for Card Center

Company Name: Commercial Bank of Ceylon PLC

Vacancy: --

Age: at most 40 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Banks

Published: 7 May 2025

Education:
∎ Bachelor/Honors
∎ Bachelor’s Degree in Business Administration in Accounting and Finance from any reputed university acceptable by the Bank. (MBA or equivalent also can apply)
∎ Bachelor’s Degree in Business Administration in Accounting and Finance from any reputed university acceptable by the Bank. (MBA or equivalent also can apply)
∎

Requirements:

Additional Requirements:
∎ Age at most 40 years
∎ Minimum 5 years of experience in card operations within a financial institution or card processor environment
∎ Excellent interpersonal, communication, and relationship-building skills.
∎ Proactive and good at maintaining contacts and networking.
∎ Strong analytical, decision-making, and problem-solving skills.
∎ High proficiency in English and Bengali.
∎ Candidates with experience at SEO level may also be considered based on qualifications and suitability.
∎ Minimum 5 years of experience in card operations within a financial institution or card processor environment
∎ Excellent interpersonal, communication, and relationship-building skills.
∎ Proactive and good at maintaining contacts and networking.
∎ Strong analytical, decision-making, and problem-solving skills.
∎ High proficiency in English and Bengali.
∎ Candidates with experience at SEO level may also be considered based on qualifications and suitability.

Responsibilities & Context:
∎ Provide operational leadership alongside the Manager to ensure the smooth functioning of all Card Center activities, including credit, debit, and corporate card operations.
∎ Manage a diversified team of professionals who are responsible for managing operations of the card & electronic payment business including Debit & Credit card issuance, ATM, POS, QR & E commerce acquiring.
∎ Ensure all revenue and expense transactions are accurately recorded and reconciled.
∎ Oversee card dispute resolution, support fraud detection activities, and manage charge back processes effectively.
∎ Develop strategic alliances with suppliers, vendors, and key internal stakeholders including Administration, Legal & Compliance, Accounts, and International Banking, promoting efficiency, compliance, and innovation.
∎ Monitor service levels to ensure excellent internal and external customer satisfaction.
∎ Ensure compliance with banking regulations, card network rules (Visa, Master Card, etc.), and internal policies.
∎ Coordinate with vendors, card manufacturers, processors, and IT teams to manage system updates, maintenance, and issue resolution.
∎ Prepare operational reports, performance dashboards, and regulatory submissions related to card operations.
∎ Assist in developing and implementing policies, procedures, and controls to improve efficiency and reduce operational risks.
∎ Support marketing and business teams with card-related product launches and enhancements.
∎ Stay abreast of emerging trends, technologies, and best practices in card services and propose relevant improvements.
∎ Job Summary:
∎ Deputy Manager/Assistant Manager – Card Center will assist in overseeing all daily operations related to card issuance, processing, dispute management, and customer service. The role requires ensuring seamless card operations, compliance with regulatory standards, operational efficiency, and a superior customer experience. The Deputy Manager/Assistant Manager will act as a second-in-command, stepping up in the absence of the Manager, and will contribute to strategic improvements and innovation within card services.
∎ Job Responsibilities:
∎ Provide operational leadership alongside the Manager to ensure the smooth functioning of all Card Center activities, including credit, debit, and corporate card operations.
∎ Manage a diversified team of professionals who are responsible for managing operations of the card & electronic payment business including Debit & Credit card issuance, ATM, POS, QR & E commerce acquiring.
∎ Ensure all revenue and expense transactions are accurately recorded and reconciled.
∎ Oversee card dispute resolution, support fraud detection activities, and manage charge back processes effectively.
∎ Develop strategic alliances with suppliers, vendors, and key internal stakeholders including Administration, Legal & Compliance, Accounts, and International Banking, promoting efficiency, compliance, and innovation.
∎ Monitor service levels to ensure excellent internal and external customer satisfaction.
∎ Ensure compliance with banking regulations, card network rules (Visa, Master Card, etc.), and internal policies.
∎ Coordinate with vendors, card manufacturers, processors, and IT teams to manage system updates, maintenance, and issue resolution.
∎ Prepare operational reports, performance dashboards, and regulatory submissions related to card operations.
∎ Assist in developing and implementing policies, procedures, and controls to improve efficiency and reduce operational risks.
∎ Support marketing and business teams with card-related product launches and enhancements.
∎ Stay abreast of emerging trends, technologies, and best practices in card services and propose relevant improvements.

Compensation & Other Benefits:
∎ The successful candidate will be offered an attractive Salary and Other benefits as per the policy of the Bank.
∎ The selected candidate shall be on probation for a period of six months
∎ The successful candidate will be offered an attractive Salary and Other benefits as per the policy of the Bank.
∎ The selected candidate shall be on probation for a period of six months

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Commercial Bank of Ceylon PLC is an equal opportunity employer, committed to diversity  and inclusion

Company Information:
∎ Commercial Bank of Ceylon PLC
∎ Hadi Tower, NW(K)-1, Road No. 50, Kemal Ataturk Avenue, Gulshan-2, Dhaka-1212
∎ With an unblemished history of a century in the Sri Lanka`s Banking arena, Commercial Bank of Ceylon PLC (CBC) has started its operation in Bangladesh in 2003 and by now expanded its branch network to 11 branches, 2 specialized Offshore Banking Units and 6 SME centers in Dhaka, Chattogram, Sylhet and Narayanganj. By offering unique products and services, superior service quality and efficient and customized solutions to the requirements of corporate and personal banking customers, the Bank has been consecutively rated as AAA for the last 12 years by CRISL (Credit Rating Information and Services Ltd)

Address::
∎ Hadi Tower, NW(K)-1, Road No. 50, Kemal Ataturk Avenue, Gulshan-2, Dhaka-1212
∎ With an unblemished history of a century in the Sri Lanka`s Banking arena, Commercial Bank of Ceylon PLC (CBC) has started its operation in Bangladesh in 2003 and by now expanded its branch network to 11 branches, 2 specialized Offshore Banking Units and 6 SME centers in Dhaka, Chattogram, Sylhet and Narayanganj. By offering unique products and services, superior service quality and efficient and customized solutions to the requirements of corporate and personal banking customers, the Bank has been consecutively rated as AAA for the last 12 years by CRISL (Credit Rating Information and Services Ltd)

Application Deadline: 14 May 2025

Category: Bank/Non-Bank Fin. Institution