Duty Manager - Front Office
Job Description
Title: Duty Manager - Front Office
Company Name: The Peninsula Chittagong Limited
Vacancy: --
Location: Chattogram
Minimum Salary: Negotiable
Experience:
∎ 4 to 7 years
∎ The applicants should have experience in the following business area(s):Hotel
Published: 19 Feb 2025
Education:
∎ Masters, Diploma in Hotel Management
Requirements:
Additional Requirements:
∎ Ability to multi-task, work well in stressful & high-pressure situations
∎ Well-presented and professionally groomed at all times
∎ Good working knowledge of MS Excel, Word, & PowerPoint
∎ Ability to multi-task, work well in stressful & high-pressure situations
∎ Well-presented and professionally groomed at all times
∎ Good working knowledge of MS Excel, Word, & PowerPoint
Responsibilities & Context:
∎ Conduct daily briefings and ensure that all pertinent information is well received by team members.
∎ Manage and supervise all tasks of Front Office associates to ensure that highest quality service is delivered and department standards are met.
∎ Review, analyze and suggest improvement of work flow and standards at the Front Desk.
∎ Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
∎ Assist Guest Relations in greeting, rooming, and sending off guests.
∎ Ensure documentation of all guest related issues using the logbook.
∎ Supervise shift handover procedures.
∎ Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
∎ Inspect front of house and back of house regularly for cleanliness and orderliness.
∎ Ensure that front line associates comply with marketing techniques and maximizes sales.
∎ Check billing instructions, monitor guest credit and act upon any discrepancies.
∎ Coordinates full house situations and makes all necessary arrangements to handle overbooking.
∎ Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
∎ Conduct Night Audit Process for hotel.
∎ Constantly monitor team members’ appearance, attitude and degree of professionalism.
∎ Be fully conversant with hotel fire & life safety/emergency procedures.
∎ Perform other reasonable duties assigned by the Management of the Hotel.
∎ Conduct daily briefings and ensure that all pertinent information is well received by team members.
∎ Manage and supervise all tasks of Front Office associates to ensure that highest quality service is delivered and department standards are met.
∎ Review, analyze and suggest improvement of work flow and standards at the Front Desk.
∎ Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
∎ Assist Guest Relations in greeting, rooming, and sending off guests.
∎ Ensure documentation of all guest related issues using the logbook.
∎ Supervise shift handover procedures.
∎ Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
∎ Inspect front of house and back of house regularly for cleanliness and orderliness.
∎ Ensure that front line associates comply with marketing techniques and maximizes sales.
∎ Check billing instructions, monitor guest credit and act upon any discrepancies.
∎ Coordinates full house situations and makes all necessary arrangements to handle overbooking.
∎ Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
∎ Conduct Night Audit Process for hotel.
∎ Constantly monitor team members’ appearance, attitude and degree of professionalism.
∎ Be fully conversant with hotel fire & life safety/emergency procedures.
∎ Perform other reasonable duties assigned by the Management of the Hotel.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Chattogram
Company Information:
∎ The Peninsula Chittagong Limited
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.
Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Address::
∎ Bulbul Center, 486/B O.R. Nizam Road, GEC Circel,Chittagong-4100, Bangladesh.
∎ The Peninsula Chittagong, where hospitality is our Culture.Situated at the prestigious GEC circle of the Port City, our hotel provide superior services combining western sophistication and Chittgonian hospitality in a scenic and convenient location. Discover this unique retreat for business or pleasure just minutes from the commercial center surrounded by famous retail shops, restaurants and corporate offices. The Peninsula Chittagong Hotel offers a premier setting for conferences, meetings, and corporate events. Where personalized service is the standard.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Mar 2025
Category: Hospitality/ Travel/ Tourism
