Duty Officer, Customer Relation
Job Description
Title: Duty Officer, Customer Relation
Company Name: Jahurul Islam Medical College & Hospital
Vacancy: Not specific
Job Location: Kishoreganj (Bajitpur)
Employment Status: Full-time
Educational Requirements:
∎ Honors / Masters any reputed institution.
Experience Requirements:
∎ 5 to 8 year(s)
Job Responsibilities:
∎ Handling Customer Care Services and Customer Relationship Management during 24x7.
∎ Solve Customer Needs & Problems at Day/Night
∎ Overseeing operations, including maintenance, cleanliness and efficiency at Day Night
∎ Maintain a large team with knowledge, skill and efficiency.
∎ Maintain relationship with the Doctors, Healthcare workers, NGO's, RMP/PC and conduct seminar, symposia and related program.
∎ Ensuring that security and safety regulations are met at Day Night
∎ Resolve potential issues with patients at Day Night
∎ Work with management to assess and improve processes and policies at Day Night
∎ Uphold and enforce company policies
∎ Address employee complaints or performance issues as needed
∎ Supervise daily administrative operations
∎ Monitor expenses and suggest cost-effective alternatives
∎ Develop and implement effective policies for all operational procedures
∎ Prepare work schedules for the staff, Roster of Day Night
∎ Maintain organized medical and employee records at Day Night
∎ Monitor administrative staff's performance
∎ Train new employees
∎ Answer queries from doctors, nurses and healthcare staff at Day Night
∎ Resolve potential issues with patients at Day Night
∎ Stay up-to-date with healthcare regulations.
Additional Requirements:
∎ Need to work Day/Night (Shift duty)
∎ 3-5 Years experience as Duty Manager at Reputed Hospitals/ Clinics in Bangladesh will be given preferences.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Jun 2021
Company Information:
∎ 9 May 2021
∎ Jahurul Islam Medical College & Hospital
Category: Medical/Pharma
Source: bdjobs.com
Deadline Expired on 8th Jun 2021
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