Job Description

Title: Dy. Manager / Manager (Clinic Operations)

Company Name: Toticell Health & Research

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Master of Science (MSc) in Any subject
∎ Educational qualification may be relaxed for mostly related experienced person.

Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s): Administration, Office Management, Operations
∎ The applicants should have experience in the following business area(s): Clinic, Diagnostic Centre, Healthcare/Lifestyle product, Hospital

Job Responsibilities:
∎ Managing staff in accordance with organization's standard and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
∎ Responsible for obtaining as well as renewal of licenses from various Govt. Authorities like; DoE, DGHS, DIFE, City Corporation, DGDA, Fire Service & Civil Defense etc as per requirement of the company.
∎ Responsible for Operational Activities at Clinic Part of TotiCell Ltd and ensure proper cleanliness of entire areas of clinic part.
∎ Monitoring & maintaining close liaison with Front Desk, Call Centre, Nurse Team & other service staff to ensure proper service.
∎ Ensuring that patients are being handled and post-treatment follow up is being carried out properly.
∎ Ensuring best services to the patients for achieving high level of satisfaction.
∎ Ensuring that staff has the proper materialsand training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
∎ Managing the quality of assigned staff's clinical work through regular review and evaluation of work.
∎ Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
∎ Ensuring that staffs are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
∎ Maintaining close liaison with customers and provide exemplary services to the customer to achieve highest level of customer's satisfaction.
∎ Maintaining good relationship with internal & external customers.
∎ Working closely with other functional departmental Heads to achieve organizational objectives.

Additional Requirements:
∎ Age at least 35 years
∎ Only males are allowed to apply
∎ Good leadership skills.
∎ Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
∎ Written and verbal communication skills including good command in English.
∎ Excellent organizational and problem-solving skills.
∎ Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
∎ Effective time management skills and the ability to meet deadlines.
∎ Capable to work under pressure.

Salary:
∎ Negotiable
∎ Attractive salary package shall be offered to the deserving candidate

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other benefit as per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 25 Dec 2023

Company Information:
∎ 25 Nov 2023
∎ Toticell Health & Research
∎ Address : Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.

Category: Medical/Pharma

: Interested applicants may send their resume to HR & Admin Department, TotiCell Ltd., Sima Blossom (7th floor), House # 3 (new), 390 (old), Road # 16 (new) # 27 (old), Dhanmondi, Dhaka-1209.