E-commerce Customer Support and Moderator
Job Description
Title: E-commerce Customer Support and Moderator
Company Name: Accessories Park
Vacancy: 01
Age: 18 to 25 years
Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 14000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce, E-commerce Startup, F-commerce
Published: 13 May 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age 18 to 25 years
∎ 1-3 years experience on e-commerce customer support or social media moderation.
∎ Work experience on e-commerce and Shopify is preferable
∎ Having problem solving good communication skills is also preferable
Responsibilities & Context:
∎ Respond to customer queries via phone call, chat, WhatsApp, and social media.
∎ Resolve issues related to orders, returns, refunds, and delivery. Track and coordinate with logistics for order updates.
∎ Maintain clear records of customer interactions.
∎ Co-ordinate with other teams.
∎ Monitor and reply to all social media DMs, comments, tags, and mentions across Instagram, Facebook, TikTok, and other platforms.
∎ Respond to followers’ questions, feedback, and comments throughout the day—from home beside the regular basis during waking hours.
∎ Maintain a consistent brand tone that is friendly, helpful, and aligned with our brand voice.
∎ Make report on customer demand, trends, customer feedbacks, etc.
∎ About Accessories Park
∎ Accessories Park is a fast-growing fashion brand known for stylish, affordable accessories that make a statement. Our community is at the heart of what we do, and we’re passionate about delivering not just great products, but exceptional service and engagement across every platform.
∎ Role Summary
∎ This dual-role position is ideal for someone who is organized, responsive, and social media-savvy. You’ll be responsible for providing timely and empathetic customer support while also managing and moderating our social media presence—responding to comments, DMs, and engaging with our community in real-time.
∎ Key Responsibilities
∎ Respond to customer queries via phone call, chat, WhatsApp, and social media.
∎ Resolve issues related to orders, returns, refunds, and delivery. Track and coordinate with logistics for order updates.
∎ Maintain clear records of customer interactions.
∎ Co-ordinate with other teams.
∎ Monitor and reply to all social media DMs, comments, tags, and mentions across Instagram, Facebook, TikTok, and other platforms.
∎ Respond to followers’ questions, feedback, and comments throughout the day—from home beside the regular basis during waking hours.
∎ Maintain a consistent brand tone that is friendly, helpful, and aligned with our brand voice.
∎ Make report on customer demand, trends, customer feedbacks, etc.
Skills & Expertise:
Compensation & Other Benefits:
∎ A supportive and creative team environment. Performance bonus based on performance 2 Festivals bonus
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Uttara Sector 4)
Company Information:
∎ Accessories Park
∎ House 30, Road 11, Sector-04, Uttara, Dhaka
∎ https://www.accessoriespark.com
∎ An e-commerce website focused on the accessories market. Our goal is to make the shopping experience easier and effortless. Customer Satisfaction is our top priority.
Address::
∎ House 30, Road 11, Sector-04, Uttara, Dhaka
∎ https://www.accessoriespark.com
∎ An e-commerce website focused on the accessories market. Our goal is to make the shopping experience easier and effortless. Customer Satisfaction is our top priority.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 May 2025
Category: Customer Support/Call Centre
