eCommerce Operation Manager

Job Description

Title: eCommerce Operation Manager

Company Name: Excel It Ai

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Operation & Maintenance

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Ecommerce Development, eCommerce Operation

Job Context:
∎ BPP Shops (Sister concern of Excel IT AI) is Hiring for the below positions.
∎ The E-Commerce Retail Operations Manager oversees the productivity of E-commerce & Vendor/ Merchant Acquisition platforms and manages the day-to-day operations such as but not limited to, increasing of sales, efficiency of sales team, performs excellent customer service, secures and ensures the accuracy of the inventories and stocks.

Job Responsibilities:
∎ Key Responsibilities:
∎ A. Vendor/ Merchant Acquisition
∎ Collect & Contact Vendor/ Merchant
∎ B. SALES ACHIVEMENT
∎ Ensures 100% achievement of monthly sales Plus
∎ Monitors sales performance against sales forecast, analyze and interpret trends to maximize sales
∎ Monitors and analyzes competitors’ activities and market trends.
∎ Work closely with brand team, creatives, and demand planning team to align, contextualize, and execute broader platform sales and marketing strategies
∎ c. INVENTORY MANAGEMENT
∎ Monitors day to day stock movements and ensures that all items in webstore are properly stocked
∎ Coordinates with brands regarding their buying patterns, and aligning with them with respect to broader stocking strategies
∎ Forecasts and assists broader demand planning team in forecasting what items to buy, in what quantities
∎ D. CUSTOMER SERVICE RELATIONS
∎ Identifies current and future customer requirements by establishing rapport to with potential and actual customers to understand customer service requirement
∎ Oversee the implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints
∎ Resolves customer problems or complaints by determining optimal solutions and in a professional manner
∎ E. Delivery Track

Additional Requirements:
∎ Age 26 to 50 years

Salary:
∎ Negotiable
∎ Free Home

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Jun 2022

Company Information:
∎ 28 May 2022
∎ Excel It Ai
∎ Address : 17, Alhaz Samsuddin Mansion, Moghbazar, New Easkaton, Ramna, 1217 Dhaka.
∎ Web : http://excelitai.com/
∎ Business : Excel IT AI is a company at the forefront of the new mobile ecosystem. Established in 2021, we today provide a wide range of value adding solutions and best of breed services in partnership with mobile carriers and Web companies worldwide. Our extensive portfolio of products and services include: Mobile App Development, Web Development, UI/UX Design, Data Analyst and Digital Marketing.

Category: Commercial/Supply Chain

Source: bdjobs.com

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