Engineer-Regional Operations under Technology and Operations Department

Job Description

Title: Engineer-Regional Operations under Technology and Operations Department

Company Name: Fiber @ Home Ltd.

Vacancy: 4

Age: 25 to 35 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, ISP
∎ Freshers are also encouraged to apply.

Published: 21 Jan 2025

Education:
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering, Bachelor of Science (BSc) in Communication Engineering, Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Flexible to work in field Operations anywhere in Bangladesh
∎ Experience in field implementation and operations will be highly preferable
∎ Flexible to work in field Operations anywhere in Bangladesh
∎ Experience in field implementation and operations will be highly preferable

Responsibilities & Context:
∎ 24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
∎ Alarm correlation to identify fault with the help of different EMS and inventory database.
∎ Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
∎ During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
∎ Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
∎ Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
∎ Validate the complaint with the help of various supporting tools.
∎ Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
∎ Technical management escalation to faster fault restoration as per fault escalation matrix.
∎ Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
∎ Weekly report on the Incident Report and the way forward to mitigate the problem in future.
∎ Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
∎ Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
∎ Depending on the merit of the problem escalate the issue to Line Manager/HOF.
∎ First-level troubleshooting for applicable cases.
∎ Assist operation teams in fault handling through different operational procedures.
∎ Any other tasks assigned by the management.
∎ 24x7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
∎ Alarm correlation to identify fault with the help of different EMS and inventory database.
∎ Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
∎ During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
∎ Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
∎ Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
∎ Validate the complaint with the help of various supporting tools.
∎ Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
∎ Technical management escalation to faster fault restoration as per fault escalation matrix.
∎ Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
∎ Weekly report on the Incident Report and the way forward to mitigate the problem in future.
∎ Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
∎ Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
∎ Depending on the merit of the problem escalate the issue to Line Manager/HOF.
∎ First-level troubleshooting for applicable cases.
∎ Assist operation teams in fault handling through different operational procedures.
∎ Any other tasks assigned by the management.

Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Life Insurance, Medical Insurance, Welfare Fund.
∎ Mobile bill, Provident fund, Weekly 2 holidays, Profit share
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Life Insurance, Medical Insurance, Welfare Fund.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Anywhere in Bangladesh

Company Information:
∎ Fiber @ Home Ltd.
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.

Address::
∎ House # 7/B, Road # 13, Gulshan-1, Dhaka-1212
∎ Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Feb 2025

Category: IT/Telecommunication