Executive - Call Center

Job Description

Title: Executive - Call Center

Company Name: Toticell Health & Research

Vacancy: 02

Age: at least 23 years

Location: Dhaka (Dhanmondi 27)

Minimum Salary: Negotiable

Published: 15 Jan 2025

Education:
∎ Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age at least 23 years
∎ Candidates having working experience for at least 2 years in reputed hospitals, clinics and healthcare industry will have added advantage.
∎ Having basic knowledge of medical terminology will get preference.
∎ Must be energetic, smart, hardworking, proactive, Innovative and capable to work under pressure.
∎ Must have good proficiency in English, computer literacy and communication skills.
∎ Candidates having working experience for at least 2 years in reputed hospitals, clinics and healthcare industry will have added advantage.
∎ Having basic knowledge of medical terminology will get preference.
∎ Must be energetic, smart, hardworking, proactive, Innovative and capable to work under pressure.
∎ Must have good proficiency in English, computer literacy and communication skills.

Responsibilities & Context:
∎ Manage inbound and outbound calls related to patient inquiries and appointments.
∎ Provide information about clinical services, doctors’ availability and appointment scheduling.
∎ Assist patients with inquiries about medical procedures.
∎ Resolve patient concerns and escalated issues to the appropriate departments when necessary.
∎ Maintain accurate and up-to-date patient records in the clinic’s database.
∎ Ensure patient confidentiality and adhere to all healthcare regulations and standards.
∎ Coordinate with medical staffs to ensure smooth patient flow and service delivery.
∎ Meet personal and team performance targets.
∎ Perform any other assignment from Management.
∎ Manage inbound and outbound calls related to patient inquiries and appointments.
∎ Provide information about clinical services, doctors’ availability and appointment scheduling.
∎ Assist patients with inquiries about medical procedures.
∎ Resolve patient concerns and escalated issues to the appropriate departments when necessary.
∎ Maintain accurate and up-to-date patient records in the clinic’s database.
∎ Ensure patient confidentiality and adhere to all healthcare regulations and standards.
∎ Coordinate with medical staffs to ensure smooth patient flow and service delivery.
∎ Meet personal and team performance targets.
∎ Perform any other assignment from Management.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Dhanmondi 27)

Company Information:
∎ Toticell Health & Research
∎ Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.

Address::
∎ Sima Blossom (7th floor) , Road Number # 16(new) 27(old), House Number # 3 (new) 390 (old), Dhanmondi, Dhaka.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 13 Feb 2025

Category: Medical/Pharma

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