Executive, Customer Care/ Customer Relationship Management

Job Description

Title: Executive, Customer Care/ Customer Relationship Management

Company Name: multibrand WORKSHOP ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate/Masters from any reputed institution/ university.
∎ In case of highly experienced candidate educational requirements may be relaxed.

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Customer reception and proper customer handling with a positive, helpful attitude.
∎ Provide excellent service and satisfactory information to the customer
∎ Assist customers and help them with workshop formalities and other works.
∎ Develop and maintain good relationship with customer and support them for better service.
∎ Answering phones in a professional manner, and routing calls as necessary.
∎ Responding promptly to customer inquiries and acknowledging and resolving customer complaints.
∎ Keep records of customers, instructions recording details of inquiries, complaints, and comments.
∎ Good verbal communication skills in Bangla and English

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Candidate must be Smart, hardworking and career oriented.
∎ Computer literacy is mandatory. Candidates having expertise in Microsoft Office, Excel & Other office application.
∎ The Candidates have experience in Motor Cycle driving & will have legal License.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Quick Salary Increment (Based on your performance)
∎ Friendly working environment under a group of Company.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Jun 2021

Company Information:
∎ 10 Jun 2021
∎ multibrand WORKSHOP ltd.
∎ Address : 417-418, Tejgaon, I/A, Dhaka-1208

Category: Customer Support/Call Centre