Executive (Customer Relationship Management)
Job Description
Title: Executive (Customer Relationship Management)
Company Name: multibrand WORKSHOP ltd.
Vacancy: 3
Job Location: Dhaka (Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Customer reception and proper customer handling with a positive, helpful attitude.
∎ Provide excellent service and satisfactory information to the customer.
∎ Assist customers and help them with workshop formalities and other works.
∎ Develop and maintain good relationship with customer and support them for better service.
∎ Keep records of customers, instructions recording details of inquiries, complaints, and comments.
∎ Keep tracking outstanding clients.
∎ Plan course of action to recover outstanding payment.
∎ Locate and contact customers.
∎ Update account status and database regularly.
∎ Comply with requirements when legal action is unavoidable.
∎ Handle customers' questions or complaints.
∎ Negotiate payoff deadlines and payment plans.
∎ Build trust with customers.
∎ Identify gaps in the system and recommend solutions.
Additional Requirements:
∎ Age 26 to 35 years
∎ Only males are allowed to apply
∎ 100% Field oriented work experienced.
∎ In case of highly experienced candidate, educational requirements may be relaxed.
∎ The Candidates have experience in Motor Cycle driving & will have legal License for Customer Relationship Management.
∎ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access).
∎ Good verbal communication skills in Bangla and English.
∎ Management and leadership skills.
∎ Multi-tasking and time-management skills, with the ability to prioritize tasks.
∎ Excellent analytical and problem-solving skills.
∎ Friendly working environment under a group of Company.
∎ Interpersonal and oral communication skills.
∎ Candidate must be Smart, hardworking and career oriented.
∎ Strong organization skills with a problem-solving attitude.
∎ Self-Motivated & Positive attitude.
∎ Customer complain handling capacity.
∎ Organized & Discipline.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Nov 2023
Company Information:
∎ 4 Oct 2023
∎ multibrand WORKSHOP ltd.
∎ Address : 417-418/A, Tejgaon I/A, Dhaka-1208.
∎ Business : Workshop for Spare & Service.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 1st Nov 2023
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