Executive (Customer Service & Sales Admin)

Job Description

Title: Executive (Customer Service & Sales Admin)

Company Name: Prayas Group

Vacancy: 1

Age: 20 to 30 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 5 years
∎ Freshers are also encouraged to apply.

Published: 5 Feb 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction on queries.
∎ Responsible for making outbound and follow-up calls.
∎ Taking product orders from customers.
∎ Order placement in to software.
∎ Respond to customer inquiries regarding product quality, complaints, and feedback.
∎ Resolve customer complaints via phone, email or social media. Maintaining high standard of call quality as per the requirement of the organization.
∎ Will be capable of sales monitoring.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.
∎ Responding to calls on public holidays and weekends.
∎ Perform any other operational task assigned by the supervisor/higher authority.

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Tour allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ Prayas Group
∎ House#52/1 (2nd Floor), Road#3A, Zigatola, Dhanmondi, Dhaka-1209
∎ The industries under this conglomerate include food & beverage, apparel, leather goods, print media etc.
We are here to support our nation through our service and commitment of aiming to be country`s best growing group.

Address::
∎ House#52/1 (2nd Floor), Road#3A, Zigatola, Dhanmondi, Dhaka-1209
∎ The industries under this conglomerate include food & beverage, apparel, leather goods, print media etc.We are here to support our nation through our service and commitment of aiming to be country`s best growing group.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 Mar 2025

Category: Customer Support/Call Centre