Job Description

Title: Executive, Customer Service(Foodi Express Ltd.)

Company Name: US-Bangla Airlines

Vacancy: 30

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Skills Required: Computer Skills

Job Responsibilities:
∎ Manage large amounts of inbound/ outbound calls in a timely manner.
∎ Maintain notes of the conversations with the Customer and analyze the data.
∎ Follow communication “scripts” when handling different topics.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/team qualitative and quantitative targets
∎ Write and submit timely reports on performance, targets, and service queries.
∎ Submit Customer feedback reports to the Office Day to Day.
∎ Any other relevant tasks are given by the management.
∎ Social communication service as a (moderator).
∎ Support mail reply as per on issues.
∎ Feedback calls and follow-up the customer satisfaction.
∎ Instant took action on issues and given the right solution.

Additional Requirements:
∎ Age at most 25 years
∎ Relevant working experience in e-food delivery company will get a preference

Salary: Tk. 30000 (Monthly)

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Dec 2023

Company Information:
∎ 27 Nov 2023
∎ US-Bangla Airlines
∎ Address : 7th Floor, House: 01, Road: 01, Sector: 01, Uttara, Dhaka-1230

Category: Customer Support/Call Centre

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