Executive - Customer Support
Job Description
Title: Executive - Customer Support
Company Name: Monarch Mart Ltd.
Vacancy: 10
Job Location: Dhaka (Motijheel)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Any reputed university.
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service, Ecommerce
Job Responsibilities:
∎ Handling inbound and outbound calls professionally .
∎ Respond to customer inquiries in a timely manner .
∎ Making basic outbound call campaigns.
∎ Take inquiries and questions, handle complaints, troubleshoot problems, and provide
∎ proper information to the customers.
∎ Acknowledging and resolving customer complaints.
∎ Coordinate order processing .
∎ Ensure customer satisfaction and provide professional customer support.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Have to be capable of handling customer queries/complaints instantly.
∎ Communicate with customers regularly in an appropriate accent.
∎ Applicants have to be energetic and have good communication skills.
∎ Must be able to work by rostered shift.
∎ Have a positive attitude and be self-motivated.
∎ Willing to work under pressure and meet challenges.
∎ Need fluency in both Bangla and English
∎ Require non-voice (written) skills to support the digital communication team if required.
∎ Non-graduate candidates can apply which will consider based on experiences.
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Government holidays allowance .
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 May 2022
Company Information:
∎ 10 May 2022
∎ Monarch Mart Ltd.
∎ Address : 10/2, Gawsia Kashem Tower (3rd Floor), Motijheel, Dhaka -1000
∎ Web : https://monarchmart.com
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 31st May 2022
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